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“I recently purchased furniture from this store, and the experience exceeded my expectations. From the moment we walked in, the customer service was outstanding. The staff took their time to show us all the available options, answered every question without rushing us, and carefully walked us through the catalog until we found exactly what we were looking for.
What impressed me most was their commitment to customer satisfaction. They went above and beyond to make sure our furniture was delivered on time to meet our schedule. Their professionalism, patience, and attention to detail made the entire buying process easy and enjoyable.
If you’re looking for quality furniture backed by exceptional customer service, I highly recommend this store. Thank you to the entire team for making this such a great experience!”
“I have to say the best customer service ever . Vanessa the store manager went above and beyond and made sure that all our needs were met . I highly recommend anyone shopping for furniture to go to this Cassel store or call and ask for the Manager Vanessa she is an expert in making sure the furniture that you want is the one you get at a great price . Excellent business”
“Manuel was informative with information on the mattress and bed frame we were shopping for. He is very knowledgeable and attentive to our needs. Manuel took the time to explain the mattress and bed frame to our understanding. He did not rush us and answered the many questions we had. He was very polite and respectful which made our purchase that more enjoyable. I will recommend our Family and Friends to this store. Thank You Manuel..😀❤”
“We relocated from Denver CO to Wesley Chapel Fl
Great customer service, excellent mattresses and adjustable frame! Great for sleeping, health is better. Thank you, JV”
“Luis was super friendly! I was a bit nervous about testing out the beds and he was very sweet and encouraging in just laying on them and seeing what I liked. Definitely recommend them :)”
“I took my Father who is 96 in to look for a mattress for him that was more comfortable for him. We were greeted by a friendly young woman who was a blessing and we found exactly what we needed. Thank uou”
“Very honest and helpful staff. I am in love with my bedroom set. They delivered the wrong size box spring cause the manufacturer didn't had the size I originally ordered , but they came in the next day and delivered the right size. Very please with their service 🙏🏼”
“Since we walked in the store first of all it smelled very good, nice and clean. We started walking around and Lea came to greet us with her great smile and awesome personality. We had a great experience and are very satisfied with the purchase and customer service. Will recommend 100%!!”
“Fantastic Experience at Havertys in Kissimmee!
This was my first official visit to the Orlando/Kissimmee Havertys location, but I’ve been a lifelong Havertys customer going all the way back to Memphis. After this visit, I was reminded exactly why I’ve continued coming back over the years.
What impressed me most was the relaxed, no-pressure atmosphere. We walked through the doors and were actually given time to look around without being immediately approached or followed by an overly eager salesperson. That alone was refreshing!
After a few minutes, the assistant manager came over simply to welcome us and say hello. No sales pitch, no pressure. She then let us continue exploring on our own. A little later, our sales associate, Angie, stopped by to check in with us, and she did exactly the same thing: made herself available and then gave us space.
We ended up spending nearly two hours looking around the showroom before we were ready to talk with Angie. When we were, she was incredibly helpful and patiently answered all of our questions.
The entire experience was night and day compared with a recent visit we had to Ashley Furniture. Sometimes great customer service means knowing when to help and, just as importantly, knowing when to give customers room to shop. The team at Havertys absolutely understands that balance.
We left feeling valued rather than pressured, and that's exactly how furniture shopping should be.
We love Havertys! Thank you to Angie, the assistant manager, and the entire Kissimmee team for such a wonderful experience. You’ve definitely kept this lifelong customer happy! ❤”
“(Translated by Google) I love this place, mattress and furniture at tremendous prices."Good pretty and cheap"(Original)Me encanta este sitio ,mattress y furnitura a tremendos precios."Bueno,Bonito y Barato"”
“Kellee was very helpful and shared a lot of good information to help us choose a mattress and pillow that fit. She made us feel very comfortable, and educated us so we knew what we were getting into. Highly recommend.”
“Last month I purchased a recliner because I was having problems with my mobility and comfort. The associate Fernando Franco attended me with such patience and care until I found the perfect one which I am very happy with once I got it home. I appreciate the fact that I was never treated any different just because of any disability. Thank you Fernando 😊”
“Nilsa was awesome! She went out of her way to make sure she could help us in every way! She even offered to come on her day off! I hope the table that is on back order doesn’t take long. Thank you again for a great job Nilsa!!!😃”
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“Salespeople are very knowledgeable and able to assist with comparison of products. They were very patient about Q’s and concerns. I’m confident that I bought a very comfortable bed!!”