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“Had some issues regarding my locked phone and website support was sending me in circles for weeks. Finally went to the Verizon store nearest to see if someone would finally help. Cordell greeted me and was more than willing to get my situation sorted. Went above and beyond to try and get my phone unlocked. Still waiting for an outcome on the unlocking but im appreciative of his efforts. Thank you Cordell.”
9AM - 7PM
2979 Vineland Rd, Kissimmee
Mobile Phones
“I had a fantastic experience. My phone had a cracked screen & battery issues, and they fixed everything quickly & at a fair price. Staff was knoledgeable, honest and super friendly. My phone looks and works like new again. Highly recommend this place to anyone.”
“I am soooo late but I was having so much trouble transferring the eSIM from my original AT&T iPad to a replacement iPad from the insurance. I called AT&T 3x and everytime I was on the phone for OVER an hour and a half the second call was almost 4 hours. I was so exhausted because I only have iPads on my account no cellphone and of course AT &T makes it IMPOSSIBLE to do anything if you only have iPads. EVERYTIME THE REPS WOULD SAY I CAN NOT SEND THE CODE TO YOUR EMAIL only the device on the account. Apparently, that is NOT true. So if you get a rep on the phone that says that they ARE NOT doing their job correctly. The second time I called AT&T the rep had me verify my identity and I was approved but he said he still couldn’t transfer the eSIM. Like make it make sense. Anyway, I went to back to AT&T store a second time and if I was not able to transfer after this last desperate attempt I was literally going to cancel my service. BUT…..when I walked there was SHAY and she IMMEDIATELY handled it and sent a code to my email yes I said EMAIL and my ESIM was transferred FINALLY !!!!! Thank you so much for helping me I was so stressed trying to get this done. You did amazing and BIG SHOUT OUT TO SHAYYYYY ??. If you go to this AT&T ask for her cause she is the only one who knows how to do her job. Thank you again ! I am a satisfied customer ??”
“Excellent customer service Martha Ligia the person in charge to fix the cell phones was amazing she is a genius to fix phones thanks you to have people like her because we save a lot money and time”
“Excellent service from Marian and Ive. These two girls have incredible patience and provided excellent service to my husband and me, helping us with new phones and offering special deals that make you feel special. Thank you so much, girls.”
“I visited this store on July 11th. I was on vacation from Virginia and sustained water damage to my phone. Manny was the employee who took care of me. Not only getting me a new phone and getting it set up, but also let me know of 2 other promotions T-Mobile had going on that he thought would benefit me. I had such a great experience with Manny, that my best friend came back later in the afternoon to switch to T-Mobile. I wish we could take him to Virginia with us.”
10AM - 7PM
1628 Pleasant Hill Rd, Kissimmee
Mobile Phones
“Roger is the best!!!
I have fixed my Samsung 21 Ultra that had gotten ran over by multiple cars and it is brand new!!!
His attention detail and experience is worth every dollar.
I fully recommend him for any repair.
Great work and at a reasonable price.
Roger was phenomenal with fixing my cell phone. My phone fell and I ran over it several times and now it's like new. Their attention to detail and experience makes up for the price of the repair.
I recommend it with any arrangement. Excellent work and a reasonable price.”
“Matthew the manager at Cricket assisted me in the most impressive Customer Care I've ever received in a retail store. I was having a lot of issues with T-Mobile and he ported my son's number and mine. He transfered all apps, data, phone numbers, pictures and on top of that, he hooked us up with HBO Max and gave us a way better plan with truly unlimited data with no slow downs like I was experiencing with T-Mobile. Once again, this gentleman's customer service goes above and beyond of what I have ever experienced. Cricket haves a great acet with Mr. Matthew on board.??”
“We walked in and were greeted right away by Ben. He was absolutely amazing! Helped me fix the issue with my phone and helped us save money on our bill. Plus got me a great deal on a watch and we still ended up paying less monthly! Dude was funny and so nice. This will be the only store we go to from now on! Thanks for being a cool dude Ben!”
“Leomarys allowed my experience at cricket to be a great one! She is knowledgeable, did a great job in making sure all my needs were met and really just turned a negative day into such a positive one! Not only is my new phone great but the cellular service and with my store experience, it was just perfect! Thank you Leomarys, your doing such an amazing job taking care of your store and clients! You deserve the recognition ?”
10AM - 8PM
3160 Vineland Rd Ste 1, Kissimmee
Mobile Phones
“Stop by just for a screen protector but found the deals cricket offers are INCREDIBLE! 10/10 customer service as well, Lirey was very helpful and explained everything clearly.”
“I had an outstanding experience with Jose at T-Mobile. He was incredibly helpful, patient, and knowledgeable, ensuring that all my questions were answered and my needs were met. His friendly attitude and professionalism made the entire process smooth and enjoyable. It’s rare to find such excellent customer service, and Jose truly went above and beyond. Thank you, Jose, for your dedication and hard work—I highly recommend him to anyone looking for top-notch service!”
10AM - 8PM
1984 E Osceola Pkwy, Kissimmee
Mobile Phones
“I had a wonderful experience! Excellent costumer service. Wonderful attention and service from Johayra, she helped me select a cell phone suitable for my needs. I will ask for her when I come back!”
“Amazing customer service! Yelisbeth helped me trade in an old phone and get a great deal with my plan. She was patient, kind, and very efficient. She and the store overall was amazing! 10/10 Would recommend”
“Leo has surpassed our expectations. We just not only saved money but also got more telephone with less monthly payment. Thank you, Leo, for the outstanding service.”
“Beverly was incredible she was extremely helpful and friendly she made the process so much easier and fast. She explained everything perfectly to help me understand. The guy that was working wiry her was also super friendly. I would recommend this place to anyone anytime!”
“My wife recently ported in from Boost, and we had an amazing experience at Metro by T-Mobile thanks to Adriana. She was super friendly, professional, and completely transparent throughout the entire process. She made the transaction smooth and left us feeling truly satisfied. Great customer service!”
“At first I thought it would be nice but I didn't know the phone type so anger took in,then six months later try again it's been working ok.so I say thank to apple tech and my metro,and two lady of metro store thanks for understanding Bless you Both Take care ????????????? so far I wish you both kindness and happiness God Bless ???? I hope the best ?????????? ?”
11AM - 8PM
2431 Pleasant Hill Rd, Kissimmee
Mobile Phones
“A recent issue with a faulty phone that messed up my weekend was resolved efficiently by a very helpful customer service representative named Amanda. She went above and beyond. She is an extraordinary person with a beautiful heart, always willing to help even at the last minute of her shift. I already sent your store address to tone of friends. Thank you so very much Amanda, your assistance was greatly appreciated ?! Keep being you? keep shining
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10AM - 8PM
2256 W Columbia Ave, Kissimmee
Mobile Phones
“We had a representative Christian and he was amazing. I suggest everyone go to his quick use efficient and he was on time and did everything wonderful thank you so much for Christian.”
“I switch from T-Mobile to Metro because the employee Angel offers me a better deal on my monthly payments. He was very helpful and kind person, I recommend To visit this store always”
“Awesome!!! Phenomenal service... And totally unexpected. Angel went above and B-E-Y-O-N-D to help and work out a much better outcome than I expected. Fantastic... Nothing like a great shopping experience to make the holidays even better!!!”
“On the morning of October 24th, I came into the AT&T store to do an upgrade and try to save some money on my bill. Roy helped me with everything — he was super knowledgeable, patient, and made the whole process smooth and easy. All of the coworkers were very helpful and attentive too. Great customer service experience overall!”
“Great service by the representative this person actually knew what I needed and the solution for the issue that I had. I'm pretty sure that the rest of the team would've done the same thanks management and thanks my representative Mr. Enrique Santiago...thanks”
“It's not the first time I've come, I've come for other phones years ago and I've recommended people, the truth is the service and quality of this place is the best, they do the job super fast!!! I recommend ? %”
10AM - 8PM
1001 W Vine St, Kissimmee
Mobile Phones
“Customer service at this location is top tier! Victor went above and be beyond to make sure my concerns were handled before I left. Daniela was awesome as well! If I’m in the area this will definitely be my store of choice!”
“Had a great experience with Oscar Vasquez. One of the best customer service experience. I came for a upgrade and to do a transfer and he helped me with patience through the process.”
“Great customer service from Angel
He took his time to make sure that my husband and I feel comfortable with the new iPhone that we purchased
Recommended ?%
Angel the best.!!”
“The staff especially the person that assisted me was so helpful and extremely knowledgeable and very polite. It is people like them that make this company hold its customers. I highly value them and appreciate their service.”
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“I’m so glad I found this place! I was able to request a repair quote online, and they responded quickly with detailed information. When I visited the store, I discovered that it was just my screen protector that was damaged, not the camera itself. Ali was incredibly helpful in providing a solution and setting up a new camera protector for me. I truly appreciate the excellent service and would highly recommend this place to anyone.”