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“Attention: GTE Financial
I received excellent Customer Service from Marinellys Pena. She is presenting herself well with highest regards for financial institution.”
“My experience with GTE Financial and Tyaisha Davison has been outstanding. The level of service, consistency, care, and compassion received was exceptional. I'm glad that I chose to do business with this institution and that Tyaisha was present and available to assist.”
“My experience here was phenomenal, I want to give a huge shout out to the ladies at this branch for their amazing customer service which are Symone, Shonna, and Kaitlyn. I was greeted with a smile and they answered every question I had. They went above and beyond, it is very rare to find amazing customer service now in days. I am glad to be a member of Florida central!”
“I recently made updates to my accounts, including beneficiary changes and our living will, and had the opportunity to work with Dorrion. He was knowledgeable, welcoming, and consistently professional, making the entire process smooth and easy. His positive attitude and personable approach truly stood out. Dorrion represents the kind of customer service that sets MidFlorida apart, and it’s the reason I’ll continue to bank here. Thank you, Dorrion.”
“Johnathan was such a great help with opening my accounts! He was very friendly and was able to answer all my questions. Would highly recommend working with him for opening your accounts!”
“Isaiah, The teller who helped me yesterday 6/08/26 was extremely patient, friendly, and professional. He took the time to assist me and answer all of my questions. His excellent customer service made my banking experience very pleasant. Thank you for your help! ⭐⭐⭐⭐⭐and a big A+ for him.
Thanks…”
“Sara Morris was exceptional and very helpful. I highly recommend her. Very friendly, very professional. She was focused on us and what was best for us. Very thorough with information and explains everything to where we understood.”
“Brittany Colleymore was wonderful! Very thorough and polite. She handled everything professionally and as quickly as possible. She made things much more positive for me, compared to my last experience.”
“Yadira Oliva was really welcoming. Have never stepped foot inside since opening my account. But, she was really helpful, gave me some great info, and even was super quick with everything I needed. I appreciated her help and glad this was the CU of choice for us here. Thank you Yadira!”
“The staff was extremely helpful and stayed with me trough an estate settlement. A great deal of concern for their customers . On line service easy and uncomplicated.”
“New to Lakeland and needed a bank to open up a new account and transfer from my out of state bank. I'll be honest MIDFLORIDA wasn't my first picks but trust me it should of been!! A few other banks I looked into was a waste of my time being from out of state seems like it turned others off like I was asking for to much and didn't get respect from the others so I said I'm going to keep looking for the right one. Well didn't have to look far or long I walked across the street and there it was MIDFLORIDA on south Kentucky Ave Lakeland!! From the moment my feet hit there floor I felt the respect and through the whole process I was treated with major respect from all. I'm old school,I believe in respect, respect is so important these days but sadly it's not. But not here respect all around, service was top notch and the manager handled my opening up of a new account. If the powers to be at midflorida are listening the manager Jamie Giovanelli deserves a promotion!! I was blown away with the amount of respect this woman gave to me ,she took the time to thoroughly and clearly and respectfully explain everything to me and if I didn't understand she would not get frustrated ( like others) and go over it again thank you JAMIE for helping me be part of a great institution only bad thing about this review is there's only 5 stars to choose from!! Because I'd give five thousand stars thank you”
“Karyn Gibson, was incredibly helpful. She is the reason people choose Trax over other banks. She was kind and compassionate where other banks would likely not care at all. She went the extra mile.”
“Katie is very proficient and professional at her job! Educated us about crime and cyber crimes in the area while opening our new checking account.
She is very organized with a pleasant demeanor, great customer service.”
“I have had a good solid 27years & counting of experience with UFCW local 1625 during my time with my employer, they were always there, like a rock and significantly helped me & my other coworkers - AMAZING REPRESENTATION ? THANK YOU!”
“My family has purchased 6 cars from MFCU over the years. Giving it 5 stars based on stellar customer service, great value, reliable vehicles, no stress/pressure buying. Will not car shop anywhere else!!”
“This is the first time I’ve ever done this but I want to highlycommend Alexis Grant at MidFlorida, Crystal Lake Branch. She went far above her call of duty to recommend better places for my money like your CD’s or Freedom Financial products and set up an appointment with Brandon, the advisor. She also said I could save money by doing away with paper statements. Very informative.”
“A well run branch of the Midflorida Credit Union. Located on the east side of South Florida Ave, there is plenty of parking, both in front and along the side. I just moved to Florida and they made it easy to open my checking and savings accounts. The staff are friendly and eager to assist you.”
“Roses was amazing and helpful setting up my daughter's 1st account. She went out of her way to help us and did other things to help us we weren't aware was available for us. Overall great experience..thank you”
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“Andrea greeted me as I came in and took the time update my new driver's license number. She was very friendly and professional, a definite asset to this institution.”