About MIDFLORIDA Credit Union - Lakeland - Mall Branch
MIDFLORIDA Credit Union at the Lakeland Mall Branch receives mixed reviews highlighting both strong service and some frustrations. Many customers praise the helpful and kind staff, noting experiences where employees were very understanding, patient, and made processes easy with clear explanations. Specific positive mentions include quick resolution of issues like fraudulent activity and receiving a new debit card in minutes. The convenient hours, including being open on Saturdays and until 7pm on weekdays, are also appreciated. However, some criticism exists regarding policies, with one reviewer calling a 15-day wait for a secured loan after a deposit "stupid" and feeling the service lacks a customer-centered focus. A long-term member notes that while problems have been solved quickly over many years and staff are respectful, the service has become less personal as the credit union has grown. Despite these points, recommendations are given based on the quality of individual service experiences.
Some trashbag hacked my debit card. I went in the bank and received a new card in minutes. The gentleman helping me was Very kind and so helpful. I will tell all I know about how great this bank truly is...
December 2023
I bank here and have a commercial business account .. love this bank and their hours ! Love that they’re open on Saturdays and the fact they are open later until 7pm on weekdays !
July 2023
Kenton is arguably the nicest person I have ever met. He helped us open an account and I don’t think I’ll ever go to another credit union ever. He made the experience so easy and explained everything in vast and precise detail. Could not have had a better experience. Thank you Kenton Clark!!
