MIDFLORIDA Credit Union - Lakeland - Hollingsworth Branch

Banks, Credit Unions
Hours: MIDFLORIDA Credit Union's Hollingsworth Branch receives praise for its polite, welcoming, and helpful staff. Many members report long-term satisfaction, with one banking there for over 23 years without considering a change. Specific employees are highlighted for being patient, thorough, friendly, and knowledgeable, successfully helping members resolve issues like fraud, setting up accounts, and replacing cards. These positive in-person interactions are described as a pleasure. However, some aspects of the service experience are criticized. The drive-through service and teller personalities have declined for some, leading to a preference for ATM and mobile deposits. The automated machines are noted as not great, and the new phone system is called inadequate and more than frustrating, causing significant problems. Members emphasize that these issues are not the fault of the employees, who remain helpful on the spot when visited in person.

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1. Lakeland, Florida