Verizon's store in Lakeland offers exceptional customer service and a welcoming atmosphere. Customers frequently praise the staff for their knowledge and helpfulness. Craig, for instance, is recognized for making the phone purchasing experience smooth and enjoyable. Tatiana is commended for her detailed quotes and ability to answer questions when customers switch to Verizon, while Franklin is noted for assisting his coworkers, showcasing a supportive team environment. Jay stands out for helping customers secure the best discounts quickly, and Asia is highlighted for her kindness and dedication, even spending hours resolving activation issues alongside customers. Her willingness to assist, including providing a free phone protector, demonstrates the store's commitment to customer satisfaction. Overall, the staff at this Verizon location is described as friendly and eager to help, making it a great choice for mobile, 5G home internet, and business needs. The store also offers convenient options for online orders, in-store pickups, and same-day delivery where available.
If you don’t need an actual phone, call them. They have very limited ability in store.
May 2026
Craig and the Spanish guy spend some good time helping me get what I need with my budget
January 2026
We went there the day all of the service went down they had people standing outside letting you know that they couldn't help! I suggested they also maybe put a sign up so people didn't have to pull into the parking lot and that was very crazy.
