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“We just applied for our kids passport/renewals and photos. We made an appointment and it was a quick and simple. I believe the clerks name was China and she was great! :) I highly recommend this post office if you need this service.”
“What amazing service we received from AVADH!
His kindness and no worries and no problem put us at ease . You are a true professional AVADH. Your customer service was over the top .”
“We were blown away by the incredible help we received from Sam (and team) at this location on a busy Saturday morning. We were having an issue with 5 boxes coming from another state to be delivered to our apartment. They weren't suppose to deliver them until Monday as we would not have access until then but we're being delivered that day. Sam made several calls to get all the information. He was also able to get contact info on the driver (Scott) who asked that we contact him so we did. He arranged to meet us at the apartment where we were able to secure the boxes. In those boxes were over half of our personal possessions! Scott and Sam had the greatest attitude and just wanted to help us out. BTW, our delivery had nothing to do with that store but they were still all willing to help. Thank you so much. You made our day!”
10AM - 3PM
18865 FL-54, Lutz
Shipping Centers
“Always great service, helpful, very happy to be able to work with Jo and her team. They are a critical team to work with our business needs and always a pleasure stopping into their store.”
“I would like to recognize Dev for providing truly exceptional customer service at The UPS Store. From the moment I walked in, he was friendly, professional, and incredibly helpful. He greeted me with a smile, listened carefully to my needs, and made the entire process smooth and stress-free.”
“Ms. Mattie was amazing!!! She was helpful, sweet and professional! She’s a ball of positive energy and was very pleasant and patient with all of our different needs today as first-time shippers. Thank you for being so willing to help. Thank you for your service! We will be back!”
10AM - 3PM
23110 FL-54, Lutz
Shipping Centers
“The staff is really awesome. The amazon drop off serves is wonderful. It seemed to really know what they're doing in here , and it's actually pleasant to come say , hello. I really appreciate the staff's kindness in genuine demeanor.
The parking lot is not the best. It's very hard to see getting out of the spots. People just don't care. Overall, it's a good place to go and get your shipping done”
“I came 7/22/2026 around 6pm and my experience was nothing short of amazing. The gentleman even cut my cards without me asking ! 10/10 I usually go to the one on fowler which is closer to me but i rather drive an extra couple minutes cause I know im gonna be taken good care of :) forgot to get his name but i will next time”
“I had no idea this little gem existed. I only thought it was a shipping store. Gemini (AI), sent me there to have some special photos printed and I discovered a place where these amazing ladies, Jennifer and Tracy, went above and beyond with this special gift I was attempting to create. The work they do along with Sabrina is pure excellence. I am so happy I stumbled upon this place right here in my backyard.”
“I recently had the pleasure of visiting Pak Mail, and I feel compelled to share my outstanding experience—especially thanks to an incredible team member named Simple.
From the moment I walked into the store, Simple made a lasting impression with her warm welcome and genuine professionalism. In an environment where shipping and logistics can sometimes feel stressful or complicated, she brought a sense of calm, clarity, and efficiency that truly stood out. Her customer service skills are exceptional, and she clearly understands how to treat every customer with respect and attention.
Simple took the time to carefully listen to my needs and provided clear explanations about the available shipping options. She didn’t rush the process—instead, she ensured that I fully understood the pricing, delivery times, and best choices for my situation. That level of patience and transparency is rare and highly appreciated. Pak Mail is known for handling everything from basic shipments to complex packing and freight services, and it was evident that she is well-trained and knowledgeable in all aspects of the business.
What impressed me most was her attention to detail. She handled my package with care, making sure everything was packed securely and labeled correctly. It gave me confidence that my shipment would arrive safely and on time. Employees like Simple are exactly what make a difference in a service-based business—she combines efficiency with a personal touch that makes customers feel valued.
Beyond her technical skills, Simple’s attitude was truly refreshing. She was friendly, positive, and genuinely eager to help. It didn’t feel like just another transaction; it felt like she actually cared about providing the best possible service. In today’s fast-paced world, that kind of dedication is not easy to find.
Overall, my experience at Pak Mail Bruce B. Downs was excellent, and a big part of that is because of Simple. She is a great asset to the team and represents the company in the best possible way. I would highly recommend this location to anyone looking for reliable shipping services, and I will definitely be returning in the future.
Thank you, Simple, for your outstanding service and professionalism!”
10:30AM - 3:30PM
8606 Hunters Village Rd, Tampa
Shipping Centers
“absolutely love this UPS store location! The staff here are incredibly kind and helpful—they go above and beyond to make sure every service is the best it can be. I’ve been coming here for years, and every time, I’m impressed. Thank you for everything you do!”
“I came in needing help packing something important and the gentleman there was extremely helpful. He cared for my package diligently and I couldn’t have been happier with his work. I didn’t catch his name, but it was a gentleman with glasses working the morning of 5/19/26.”
“I’ve been to this postal shop a couple of times and it’s always been an amazing process. I went in today and had no idea how to ship something and the staff was very helpful and patient with me. I was even able to print and make copies which I didn’t know was a service they offered. Highly recommend coming here”
“I found this store to be good, and staff well mannered professional and excellent. I Felt compelled to add my voice as I saw that a video was uploaded that seemed aimed at portraying a young man who is an employee at the store in a negative light. The young man always been very knowledgeable and has always acted in a respectfull and professional manner. There should be no need to try and portray him negatively or for that manner air conflict resolution in such a public forum”
“This place is awesome for Printing whatever you need: Business cards, flyers, brochures, Banners etc. All shipping services, Notary and mailboxes provided as well”
“Went in this morning at 11am to return a Apple watch to Amazon and was attended by Jasmine. This young lady was very courteous, patient and helpful. Great asset to the UPS store. Thank you for your assistance”
“I was in and out VERY QUICKLY. Their service was amazing and friendly. Genuinely greeting you with great positive energy and personalities with contagious smiles.”
8AM - 10PM
18511 US-41, Lutz
Shipping Centers
“Place was great-all shipping in one location. I was shocked to see how much an overnight letter cost. $200 if I wanted it delivered before 9am and $100+ if I wanted it delivered by 1:00. WOW. I chose the two day delivery for $69. I guess we are getting spoiled by having Amazon deliver a $5.00 purchase next day.”
“Absolutely wonderful experience lo The Manager Eduardo was absolutely phenomenal. He made an experience that’s usually stressful not too many people want to deal with go very smoothly. Eduardo Managed to keep the flow of customers, getting people in and out so the line doesnt build. He really does his job and then some definitely an employee that should be recognized by upper management, comimg from a business owner the company is definitely lucky to have him representing them.”
“Jay & Brenda greeted me from the jump & made a exhausting stressful return. EASY. These two nice and generous human beings need a RAISE. And not nothing petty. Thank you Jay & Brenda for not only making this process easier, but brightening up my day.”
“Sebastian is the best. I’m older and I’m not text savvy and Sebastian was so wonderful and patient. I cannot thank him enough. Thank you Sebastian!!
The manager on the other hand, Vinne, was horrible. She needs to remember that it’s not what you say, but how you say it.”
“I had such a wonderful experience at this FedEx location thanks to JAYLIN!
This was my first time ordering large, high-quality prints, and I walked in feeling a little overwhelmed since I wasn’t familiar with the different materials, finishes, and printing options. Jaylin took the time to walk me through everything in a way that was easy to understand. He explained the differences between the products, helped me choose the best options for what I needed, and even reviewed my images to make sure they would print clearly without becoming pixelated at a larger size.
What stood out most was his patience, kindness, and knowledge. I came in about 30 minutes before closing, and despite the time, he never once made me feel rushed. He answered every question thoroughly and made sure I felt confident before placing my order.
While Jaylin won’t be there when I pick everything up tomorrow, I’m already so excited to see the finished products because he gave me so much confidence that they’ll turn out beautifully.
I also wanted to mention that every employee I observed during my visit was welcoming and friendly with the other customers who came in. It’s clear this location values great customer service.
Thank you, Jaylin, for making what could have been an intimidating first experience so easy and enjoyable. FedEx is lucky to have you, and I’ll absolutely be returning for future printing needs!”
“I’ve gone to this UPS store for a few years since Amy has been covering it all! Amy always gets shipments out, answers questions and does what she can within her control! I’m moving out of the area but I wish you all would promote her and get her more consistent coworkers! She always has the best music on and has a lovely singing voice as she keeps things productive.)”
“I want to acknowledge Lee for his help on a troublesome Amazon return we had yesterday. As the product came from a third party shipper we were not given the correct return labels by the third party to return the product. He went above and beyond excellent customer service getting Amazon to help us resolve the issue.
Thanks again for great customer service!”
“The UPS Store made my visit quick and easy. The staff was friendly, professional, and took the time to answer my questions. Whether you're shipping a package, printing documents, or using one of their other services, they work efficiently to get you in and out without a long wait. I had a great experience and would definitely return the next time I need shipping or business services.”
“I entered the Northdale UPS Thurs 12/11with reservations. I seldom mail packages other than at Christmas. Last year was Omaha Steaks...easy. This year, situations changed. I would be buying, wrapping, packing, and shipping. I am disabled, so I panicked. I knew USPS would be more complicated and expensive. I talked myself into using this UPS as it was a few blocks away from the Bob Sierra Y after my morning warm-up. I would have them do the packing, especially with one item being liquid and the bigger box going to CA. I told myself that the stress relief alone made it worth it...a Christmas present to myself. At 8:30 when they opened, the door was opened for me by a smiling young man...later learned his name was Shelton. I followed him to the main counter and we discussed what I was working with. I let a few others ahead of me as I was not in a hurry. Shelton professionally packed my items to secure them...I watched him as he certainly knew what he was doing. While, yes, them packing using their materials is more costly, I still knew it was going to be cheaper than USPS and, oh by the way, AARP offers a disc on the materials. Also, when they do it with their materials, there is a higher level of insurance. Shelton finished up, I paid him, thanked him, and said I would be in Monday, today, with one more package. My confidence built by today, I had found a good box, packed my items, but left it open. When I went to the store, Shelton wasn't in yet, but I was greated with another welcoming smile...this time by Kristy. I told her about Thursday, she proceeded to check my work, made a few minor adjustments. Kristy closed out my package and rang me up. Yes, I have written a book, but I feel that having experienced the service by Shelton and Kristy, this UPS location in Northdale is now my go-to package center. Thank you!!”
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“Went to get my fingerprinting. All of the staff were so kind and helpful. I want to give out extra recognition to Anna, she was so patient and helped me so much!”