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“This is the best UPS store in Tampa! Always helpful - they have helped me get big packages in the store without being asked, offered to finishing up the packing, etc., they're so patient and kind. I know when I stop here, whatever I need help with will be handled extremely well and with care.”
“I just stopped in on a Saturday afternoon. It appeared the young man was working solo and there was a decent line of people with various needs and issues coming at him from multiple areas. He was professional and helpful to everyone in there with a calm and positive attitude. He’s an asset to your store.”
“The staff here is incredibly helpful!! When I had to return a package after moving and needed help printing a label and taping up my box they were very kind. Would definitely use this location again!”
“I am very impressed with their service and delivery; my order was placed on 12/19/'25 around 11:30am, after everything was in place (payment) I was told my delivery can take between 3 - 4 days which I was agreed; for my big surprise my order arrived the following day around 3pm by UPS. WOW it was absolutely amaizing. I for sure will keep doing some order in the future and I reccomend to my family and friends not only because their service also for the quality of their products.”
“We needed a simple notary for a document but were turned away at a Chase branch on 2507 West Hillsborough Avenue. Fortunately, we met Justin Morrison at the UPS store who quickly understood what was needed and was happy to help.
Justin was professional, knowledgeable, and made the process smooth and stress-free. The difference in service was clear!
Huge thanks to Justin for his outstanding service!! I highly recommend him for notary and UPS service needs.”
“This is my preferred store for shipping important documents. Even though it is a chain, this family-run location delivers the small business experience where you feel like a valued customer.
Not just the owner (who is often on site), but her employees take the effort to answer your questions, pack your important shipments carefully, and provide good customer service.
Everyone answers your questions patiently- over the phone or in person. This kind of excellent customer service is a breath of fresh air. I will be back, and recommend the store highly to anyone requiring high fidelity shipping and tracking services.”
9:30AM - 6PM
8019 N Himes Ave Ste 400, Tampa
Shipping Centers
“I would recommend this place a thousand times. The treatment of the staff is incredible, especially Lore, who is always attentive to everything. My packages arrive super fast to Ecuador, and the best thing is that they are always there to help me with anything. Thank you guys, you are the best!??”
“That new girl at the front was so helpful and kind!! ❤ She’s the sweetest and she made my experience enjoyable . I will definitely be coming back! 😃”
8AM - 6:30PM
301 W Platt St, Tampa
Shipping Centers
“After having a very disappointing experience at a different UPS location, I was pleasantly surprised at the attention and care that I received at this UPS location. I needed their notary services and they attended to me right away and notarized my documents. I had arrived there at 6:05 PM and they closed at 6:30 PM, and never once did they rush me. I had gone to a UPS on Howard Street, which had said the notary services were there until 6:30 PM, and when I arrived at 5:15 PM, they said that the notary person had left, I was so disappointed! (Do NOT go to that other UPS!). This location more than made up for it!”
“I have been with Martinez Cargo for several years, it is one of the most serious, punctual, and honest companies I know, with which I am very happy. According to my experience with them, both the operators and those who come to pick up my boxes are very professional and friendly people. Also, I must say that I have never had any problems with the shipping of my boxes, as they have always arrived intact.”
“Came in with 3 confusing returns and Alexes helped me with getting them sorted out. She made a complicated process as easy on the customer as possible. Thank you Alexes!”
8AM - 6:30PM
107 N 11th St, Tampa
Shipping Centers
“The best UPS in and around Downtown Tampa. Courteous employees who always help to find the most cost effective solutions.
Highly recommend!
Michael is always the best - finding solutions for everything. He’s the go to person!”
“I recently had the pleasure of visiting Pak Mail, and I feel compelled to share my outstanding experience—especially thanks to an incredible team member named Simple.
From the moment I walked into the store, Simple made a lasting impression with her warm welcome and genuine professionalism. In an environment where shipping and logistics can sometimes feel stressful or complicated, she brought a sense of calm, clarity, and efficiency that truly stood out. Her customer service skills are exceptional, and she clearly understands how to treat every customer with respect and attention.
Simple took the time to carefully listen to my needs and provided clear explanations about the available shipping options. She didn’t rush the process—instead, she ensured that I fully understood the pricing, delivery times, and best choices for my situation. That level of patience and transparency is rare and highly appreciated. Pak Mail is known for handling everything from basic shipments to complex packing and freight services, and it was evident that she is well-trained and knowledgeable in all aspects of the business.
What impressed me most was her attention to detail. She handled my package with care, making sure everything was packed securely and labeled correctly. It gave me confidence that my shipment would arrive safely and on time. Employees like Simple are exactly what make a difference in a service-based business—she combines efficiency with a personal touch that makes customers feel valued.
Beyond her technical skills, Simple’s attitude was truly refreshing. She was friendly, positive, and genuinely eager to help. It didn’t feel like just another transaction; it felt like she actually cared about providing the best possible service. In today’s fast-paced world, that kind of dedication is not easy to find.
Overall, my experience at Pak Mail Bruce B. Downs was excellent, and a big part of that is because of Simple. She is a great asset to the team and represents the company in the best possible way. I would highly recommend this location to anyone looking for reliable shipping services, and I will definitely be returning in the future.
Thank you, Simple, for your outstanding service and professionalism!”
“(Translated by Google) Use this agency to send a package to Cuba. Good service and my family received the shipment that same week, the employee told me that they ship every week. I recommend them(Original)Use está agencia para mandar un paquete a Cuba. Buen servicio y mi familia recibió el envío esa misma semana, la empleada me dijo que salen todas las semanas. Los recomiendo”
“The best of the best in Shipping, especially to Venezuela, my grandmother already saves food for them, the boys are very attentive every time they bring their boxes. Thank you”
“Had an excellent experience at Staples with an associate that walked me through all my printer options to help me find the one that would best fit my needs for my home office.”
“absolutely love this UPS store location! The staff here are incredibly kind and helpful—they go above and beyond to make sure every service is the best it can be. I’ve been coming here for years, and every time, I’m impressed. Thank you for everything you do!”
8:30AM - 7PM
10006 Cross Creek Blvd, Tampa
Shipping Centers
“I found this store to be good, and staff well mannered professional and excellent. I Felt compelled to add my voice as I saw that a video was uploaded that seemed aimed at portraying a young man who is an employee at the store in a negative light. The young man always been very knowledgeable and has always acted in a respectfull and professional manner. There should be no need to try and portray him negatively or for that manner air conflict resolution in such a public forum”
“Very impressed. I sent a package to a relative in Cuba with them. Was received in less than 4 days. Very reasonable prices. Nice people. Will definitely use again.”
“I like it, I have never had a problem, everything has always arrived in good condition, thank God, accidents happen but in my opinion, I have had good service. God bless you.”
“Highly recommend this company. Stephane made the whole process of importing my vehicle from Canada as painless and hassle-free as possible and was able to complete the process within one business day. Thank you Stephane. Keep up the great work!”
“Nani was extremely helpful today and I greatly appreciate it, thank you!! I always choose this location bc the staff are always friendly & helpful!! 5004C Fowler Ave, Tampa ?”
“Anna and Mary are super helpful, always polite, welcoming and really efficient. Their customer service is excellent. I prefer doing business at this location on RaceTrack than anywhere else because of their awesome customer service.”
8:30AM - 7PM
7853 Gunn Hwy, Tampa
Shipping Centers
“Went in this morning at 11am to return a Apple watch to Amazon and was attended by Jasmine. This young lady was very courteous, patient and helpful. Great asset to the UPS store. Thank you for your assistance”
“I’ve been coming here for years and can say everyone is friendly and professional! Tony and Claudia are always so welcoming and helpful. Much better service than the post office!”
“The level of care and customer service at this location is truly unmatched. I’m not sure why it’s taken me 8 years of being a customer to write a review, but I truly love stopping in. The owners are so friendly, and the staff works incredibly hard. I do a lot of online shopping, which means a lot of returns, so I’m there at least once a week, if not more. I have gone to other UPS locations in the past, and this one truly goes above and beyond for their guests.”
“Excellent service, a very patient, very helpful. I came in with multiple items and I messed up the packaging and they helped me fix it and they were extremely kind and respectful.”
“Due to my husband being in the ICU at Moffitt, it was necessary to overnight some important documents. Mahmoud was extremely polite, accommodating, kind and helpful. He ensured that the Documents made it onto the UPS truck despite the fact that the driver was already loading his truck.
I then accidentally misplaced my tracking receipt. I went back and explained the situation to Mahmoud, who not only assisted me In retrieving the tracking receipt receipts, but also took the time to see that my documents had been delivered. His help and professionalism were greatly appreciated.
I highly recommend supporting this business.”
Open 24 hours
333 North Falkenburg Road D-406, Tampa
Shipping Centers
“I want to express my utmost respect for this business. We worked with this company on a very time-sensitive job with a multitude of moving parts. Dillon showed the highest level of care and professionalism throughout the process. If you are looking for quick, cost-effective deliveries in the Tampa area, look no further.”
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“Osvany very curtious and professional. He and his teammate removed the old appliance and installed the new one. Cleaned up all packaging material and left no trace behind. Thank You.”