GUESS Factory offers a mix of experiences for shoppers. While some customers express disappointment regarding pricing, noting that regular prices are often higher than sale prices and a lack of discounts for loyal customers, many others appreciate the store's helpful staff and quality clothing. Shoppers highlight their positive interactions with employees like Manny, Lamara, and Angelica, who provide excellent assistance in selecting outfits. Customers enjoy a variety of stylish options, including dresses, rompers, and shorts, and some even feel tempted to buy more than they planned. Overall, while there are concerns about pricing and discounts, the friendly service and quality merchandise keep shoppers coming back to GUESS Factory.