Verizon in Lutz offers a wide range of services, including the latest mobile devices, 5G home internet, and business solutions. Customers can visit the store or conveniently place online orders with options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery. The reviews highlight the exceptional customer service experience at this Verizon location. Customers praise the sales representatives, such as Briond, Devon, and Andrew, for their honesty, transparency, and patience in addressing their needs. The staff is described as authentic, sincere, and willing to take the time to explain things clearly without any hard-selling tactics. Customers who have worked with Lauren and Theo also commend their professionalism and understanding, even when the customer may have initially had a less-than-pleasant attitude. Lauren, in particular, is praised for her compassion, resourcefulness, and initiative in resolving a customer's issue, even after the account was closed. Overall, the Verizon store in Lutz is described as the best location, providing an unmatched customer service experience that leaves customers satisfied and willing to return for future needs.
Jeff and Dusty at Verizon Cypress Creek are the reason we stay with Verizon. Took a difficult situation and turned it into a positive situation for us. Sometimes a little customer service goes a long way and makes the difference of a short term customer converting to a forever customer !! Great Job today Gentlemen!!
November 2025
Second time we dealt with Briond and it was just as enjoyable as the first. What a pleasure! Had a lovely experience with Briond today. Such a pleasure and truly listened to what we wanted. Not a hard sell, which was a very nice surprise. Took time to explain everything and was just wonderful! Ask for him!
November 2025
Shoutout to Briond- the best sales rep I’ve had at Verizon!
He was honest, transparent, and explained things clearly!
