Ferguson Bath, Kitchen & Lighting Gallery offers an extensive selection of high-quality bath, kitchen, and lighting products from renowned brands. Customers can visit their showrooms to interact with the products firsthand and receive personalized, expert support throughout their project. The business also provides online shopping options with digital tools to help plan and execute home renovations. While some customers have reported positive experiences with helpful staff and quality products at competitive prices, others have faced challenges such as poor customer service, damaged products, and difficulty resolving issues. The business has acknowledged and addressed some of these concerns, demonstrating a willingness to improve the customer experience. Overall, Ferguson Bath, Kitchen & Lighting Gallery aims to be a one-stop-shop for home design and renovation needs, offering a wide selection, expert guidance, and a mix of in-store and online shopping options. Customers are encouraged to take advantage of the company's resources and work closely with the staff to ensure a successful project.
My experience was great! Alexa was very helpful and sooo great when I had a problem that I could not solve! She took care of it and got it all taken care of. Would recommend! Especially Alexa!
December 2024
Not one employee approached me to ask if I needed any help. Waited half an hour and ended up leaving. Products looked attractively displayed.
December 2022
I had posted a low review, and Ferguson responded favorably, so I’m improving my rating. I just hope Ferguson delivers on its promises to contact Kohler and finally deliver my tub.
