Metro by T-Mobile receives mixed reviews. Customers appreciate helpful and friendly staff, with one praising a clerk for being knowledgeable and another highlighting a young employee who went out of her way to help locate a lost phone and fix an issue. However, some concerns exist about shady practices, such as not receiving an account pin and encountering unhelpful responses from staff. Overall, the store has staff who are helpful and friendly, but there are instances of dissatisfaction regarding security and customer service.
Derek is amazing! I’ve never experienced such outstanding customer service, it’s truly a lost art these days. He was extremely patient, knowledgeable, and maintained a calm, friendly tone no matter how many questions we asked. Derek went above and beyond, and we couldn’t be more grateful for his help!
August 2025
A huge thank you to Derek! He truly went above and beyond yesterday. I just moved into a new place, car broke down, and then my phone. He helped me out and got me back up and running. Car is fixed, phone in hand. God bless you and your team. I hope they treat you well there Derek!
April 2024
Shay is awesome an helped me many times an is wonderfully thank you :)
