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“Monica by far the best example of what Amazing customer service should look like, she went above and beyond. She's a keeper, I wish her all the best! Kudos to an amazing hire ? ? ?”
“Karla was amazing!! Very grateful for AT&T customer service. His attention was exceptional from the first moment. He was very professional, kind and patient in helping me resolve my problem. Karla took the time to explain everything clearly to me and made sure all my questions were answered.”
“My second time getting my phone repaired here and the service was as quick and as good as the first time. Very nice techs working the counter and the prices are fair.”
“We called many stores for a last minute repair with a rare part, but only Marc immediately placed the overnight delivery order and texted us as soon as it arrived and then again when he finished the repair perfectly. Thank you!”
10AM - 9:30PM
401 Biscayne Blvd, Miami
Mobile Phone Accessories
“The first time I went to fix the iPad screen, I loved the service and now I always go with them, they also sell very nice accessories, I bought a rope to hold the phone, very practical, cute and at a good price! Recommended!!! Thank you Mary for your attention.”
“Daniela provided excellent service. She was very clear, patient, and answered all of our questions with great professionalism and kindness. ❤️❤️❤️❤️❤️❤️”
“Service was expedited without affecting the end product. Extremely fast and professional. Highly recommended. I’ll be bringing my iPad to them to replace my screen.”
10AM - 7PM
723 NE 79th St, Miami
Mobile Phone Accessories
“The service here is fantastic. I had a problem with my phone and Carlos (the owner) was so patient and helpful. He fixed it quickly and clearly explained what was wrong. It's refreshing to deal with someone that genuinely cares about their customers.”
“This young lady was the absolute best. She had patience with the old lady ( me) and I love her. I will go back there every time there is an issue. We need more people like her. Thank you so much for your kindness and courtesy”
“Had a great experience getting my phone fixed. Brandon was polite cordial and great communicator. Most importantly he came on time and finished within 15 min as promised.”
“⭐⭐⭐⭐⭐
I had an outstanding experience at this AT&T store! The entire team went above and beyond for me, my sister, and my aunt. We visited multiple times, and every single visit the service was consistently excellent.
The store manager, Eddie, was incredibly informative, patient, and knowledgeable. He took the time to explain everything clearly, helped all of us upgrade our phones, and made sure all of our information was transferred smoothly with no stress at all.
Alejandro and Humberto were also amazing—both were very kind, helpful, and friendly, making us feel truly welcomed each time we came in.
It’s rare to find a team that is so professional, attentive, and genuinely cares about their customers. I highly recommend this AT&T store and this fantastic team to anyone looking for excellent service!”
“The best place, fast service, very good price! Kind and polite welcome!
I recommend this place to everyone!
and I also got a free phone screen protector ☺️
Thank you
5 star ⭐️”
“John was great, excellent customer service skills and super honest, I saw him help someone for free when he could have charged them, you don’t see honest work like that now-a-days, will definitely come back!!!!”
“Dropped off good ol faithful iPhone 16. Battery life was at 65%. Employee named killian was more than helpful and amazing charisma. Great & efficient team got the battery changed in 2 hours even being bombarded with customers. 5 stars.”
“Great experience at the AT&T Red Bird shopping!! Richard was awesome helping me get a new 17 Pro Max.. he is the best and helped me get it with accessories. He explained all the new features!! Made is super easy!!! Zulay also helped me . They helped me to transfer information and to package my old phone to ship!! Best staff ever! I won't use any other company !! ATT, RICHARD AND ZULAY are the BEST!!!!!”
“Great service, I have always bought my phones here and the best prices and they give you a guarantee because I once bought one that came with a defect and they immediately replaced it, thank you always grateful”
“Without a doubt my favorite place as a recommendation but without complaints I suggest that you evacuate the drunks that are outside in that shoping from there on out the best of all”
“Sixto was incredibly helpful. I visited the store wondering if they fix viruses on android. He explained that sometimes is best to reset the phone, but that he would check my phone first. Without resetting my phone, he had my phone up and running in no time. Thanks Sixto!!!”
“I came to this Cricket Wireless store because I was having an issue, and the store manager, Alaney
, went above and beyond to satisfy my needs. She helped me with everything I needed and was excellent throughout the entire experience. She truly listened to me and looked for every possible way to help. She is great, and I totally recommend her.”
“The service was fast. The technician was very inclined and also he knew what he was doing. Came in to change my screen 10 minutes. I was out Price was reasonable and he was very knowledgeable. Highly recommend.”
“So happy I came here! My charger broke and was stuck inside my phone. He had so much patience with fixing my phone! I will always come to Sergio to fix my phones. Five stars !!”
“Guillermo was amazing! He helped me with setting up my home WiFi and answered all my questions. He went above and beyond to help me, even showing me the app I needed to download to set up my internet myself. Thank you Guillermo! 5 star customer service!!”
“Aaron helped us on a Saturday at 10pm, saving our cell phone....it was a miracle. Too good and perfectionist...plus the attention was spectacular ? I highly recommend it ?”
“From the minute i met the owner, i could tell she was honest. Her eye contact and energy she gave off was very welcoming and honest. My girlfriend actually came over the day before ( we have phone problems) for an unrelated issue, and recommended i check them out. She gave a price over the phone for what it would to change the port on my phone, the time it would take, etc. When i came in, everything was done as promised. No trying to upsell extra parts of saying it couldnt be done. Thanks for your help!”
“I went to the AT&T store and was Immediately greeted by Ally, she helped me upgrade my phone from a 16 pro to a 17 pro max, the process was smooth, she even helped me to transfer all my information from phone to phone, she made it seemed so easy, she really talkative and nice, Definitely telling my friends to go to her to upgrade phone”
“(Translated by Google) Very good service I recommend it to all my friends thank you very much for your help(Original)Muy buen servicio de lo recomiendo a todos mis amigos muchas gracias por su ayuda”
“I want to take the opportunity, after having visited the Cricket offices, located at 4823 SW 8th St, to thank the salesperson Maritza Mata for the cordial and kind way of solving the problem I had. It is a great pleasure to have the quality and skill of such a magnificent salesperson. These days it is very difficult to find friendly people who know their business. Again, thank you so much.”
“The store owner is a good friend of mine, he’s very respectful, honest with his work and will work with you on whatever case/issue with your service or phone repair! He has an awesome catalog and will beat anybody price!”
“Juan was very patient and efficient in his customer service and delivery to help me set up my Google Watch. It's always nice to be received with professional courtesy and kindness.”
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“I had a great experience at the AT&T office thanks to Luis. He went above and beyond to help me resolve issues with my bill and account that another office couldn’t fix for over a month. He was professional, efficient, and provided excellent customer service from start to finish. Everything was handled quickly and correctly. Highly recommend asking for Luis if you need real help.”