Advance Auto Parts at 11290 SW 137th Ave in Miami is a store that offers a wide selection of automotive aftermarket products, including brands like FRAM, Carquest, and DieHard®. Customers can enjoy free store services such as battery testing, battery and wiper installations with purchase, engine code scanning, and recycling of batteries and oil. The store provides convenient options like same-day service and the ability to shop online or call ahead. Customers can also save money by signing up for Speed Perks, the loyalty program that awards points for discounts on store items and gas at participating Shell stations. The store has received mixed reviews from customers. Many praise the helpfulness of staff members such as Frank, Cathy, David, Joshua, and Steve, who go above and beyond to assist with finding parts, resolving issues, or providing tutorials. These employees are seen as friendly, welcoming, and efficient, making shopping quick and straightforward, often saving customers significant time. However, some customers have had negative experiences, particularly with certain staff members. Complaints include long waits, impolite behavior, and unprofessional conduct from employees like Fanni and other customer service staff. Incidents of waiting over ten minutes without assistance, being ignored in line, and employees leaving customers waiting without explanation have been reported. These issues have caused frustration, especially during busy times when quick service is crucial. Overall, Advance Auto Parts is recognized for its broad product range and helpful staff, but some customers feel that inconsistent service and employee conduct can impact their experience. The store’s management is aware of these concerns, but reviews suggest ongoing issues with customer service at times.
Jayden did a great job troubleshooting my car's slow start. He quickly identified the faulty battery, used my warranty to replace it, extended the warranty and even cleaned the terminals during the installation. Thanks for going the extra mile, Jayden. You're a lifesaver!
April 2024
Ricardo was so helpful and nice! 1000% recommend this auto zone! The service was excellent thank you Ricardo!!
November 2023
Frank was very helpful. There was an issue ringing up a bundle and he had no hesitation in getting the manager on duty to resolve the issue. If these guys happen to not have the answer they will find out for you and ensure it’s the right one. Would definitely come back and shop with this team.
