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March 2025 by Andres Rodriguez
Great experience
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March 2025 by Sheryll Rincon
Terrible experience with Best Buy! I don't recommend it at all 👎🏼
I made a purchase of over $3,500, trusting that a company as large as Best Buy would honor its delivery commitment. However, it's been weeks and I still don't have my order. The excuse they give me is that “they don't have inventory.” How can they sell a product that they don't even have available? This is not only irresponsible, but a complete lack of respect for your customers.
To make matters worse, my original order was lost, something that in itself is unacceptable. Then they promised me a replacement, and when the delivery date comes, they tell me again that they have no inventory. So what are they doing with their clients' money?
In addition, they offered me compensation for the inconveniences of my first order, which seemed like a minimal attempt to give them another vote of confidence because when they give compensation it's like: Look, I'm sorry and I'll solve it as soon as possible BUT NOOOO they didn't solve anything, now it turns out that the first order was lost and with the second one they don't have separate stock, the compensation for their first failure is a lie because they can't give compensation even though they are the ones in the wrong (So they spoke more lies)
I have recorded calls, saved messages and all the evidence of this bad service. And believe me, this is not going to stay like this. I will make videos and upload them to all platforms so people know what is really going on with Best Buy. They sell products they can't deliver, they play with your time and money, and they don't take any responsibility.
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March 2025 by Laura Garcia
Excellent location
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March 2025 by Arlene Cobas
Good service and excellent treatment in costumer service
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March 2025 by Coral Mercado
I am extremely dissatisfied with my recent experience with Best Buy. In January, I had a new microwave scheduled for installation, but the third-party delivery team was unable to install it, claiming it was too wide. They removed my old microwave but were unable to reinstall it, leaving me without a functioning appliance. We went to the store the same day to select a replacement, and they assured us that all microwaves have a standard width. However, they told us there was nothing they could do that day and promised to call us the following day to schedule a new installation. We were never contacted.
After calling the store several times with no resolution, we had to visit the store again to schedule a new installation, which was set for two weeks later. On the rescheduled date, the installation team arrived but couldn't complete the job because the previous team had failed to return all the necessary parts in the box, leaving the microwave incomplete. Now, the microwave is on back order, and every attempt to reschedule the delivery and installation keeps getting pushed further and further back.
This entire experience has been incredibly inconvenient, and I am extremely frustrated with the lack of communication and the constant delays. I expected far better service from Best Buy, and I am deeply disappointed.
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March 2025 by Sonia Cruz
Daughter made a purchase & was very happy with the staff.
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March 2025 by Javy Rivero
I placed my order with BestBuy on February 20, with a scheduled delivery date of February 27. From the very first day, I noticed irregularities in my order status.
February 21: The order status changed to "Ready to be Shipped," but on UPS, it appeared as "Awaiting package from sender."
February 22-26: No updates. For six days, the status remained unchanged.
February 26: I called BestBuy and GeekSquad to express my concerns. They told me that due to the lack of movement, it was unlikely that my order would arrive on time, but they couldn't do anything until the delivery date.
The Delivery Day and More Issues
February 27: As I suspected, the order did not arrive. I called again, but they told me I had to wait until the delivery day had passed.
February 28: BestBuy changed the status to "Shipped - February 21," while UPS still showed that they had never received the package. When I called, they informed me that they would open an investigation case, which would take 48 to 72 hours to resolve.
They also mentioned that, due to the inconvenience, I might be eligible for compensation.
Total Silence and New Frustration
March 3: I did not receive any follow-up call. I contacted BestBuy again, and this is where the responses became even more concerning:
First, the operator told me that BestBuy had sold the product without having real stock.
Then, without warning, they transferred me to another agent, forcing me to repeat my entire case.
They placed a new order with a delivery date of March 14, meaning that, in total, I will have waited nearly a month.
When I asked about the compensation, the new agent told me it was not possible, contradicting what I was previously told. Were they lying to me? Do they offer solutions they don’t fulfill?
BestBuy Sells Products Without Stock and Their System is Full of Errors
It is worth mentioning that when I tried to buy this product in a physical store on February 20, the system did not allow them to process the purchase, even after calling two managers. They told me to buy it from my phone, and it worked. However, every time I called technical support, the operators mentioned that my order "looked strange," as if there were system errors.
Conclusion: Disrespect and Zero Solutions
- They sold me a product they never shipped.
- They made me wait days only to tell me I have to wait even longer.
- They constantly contradict themselves regarding compensation and solutions.
- They do not prioritize affected customers, as if it were our fault.
- I have paid over $3,000, and all I get are excuses and endless waiting.
I have recordings of all calls proving BestBuy’s lack of professionalism and seriousness. The worst part is that, as of today, I still don’t know for sure if I will receive my product.
If you are considering making a big purchase at BestBuy, think twice. My experience proves that they do not guarantee a reliable experience nor do they respect their customers.
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March 2025 by Mary Delgado
Excellent products and very good customer service
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March 2025 by Nestor Danilo Camacho
Excellent 👌
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February 2025 by Rahsheba Adams
I purchased new cell phones, got a good deal, my sales person Jean Garcia super nice guy
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February 2025 by nestor Falcon
They are bankrupt, attention is zero and there is deterioration and disinterest in every way.
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February 2025 by James Emami
Absolutely baffled how this store rates 4½ stars?? You call, ask for a specific dept, asked again so you repeat "appliances, specifically re a washer/dryer combo" & it's the Geek Squad counter that picks up 3 minutes later. They're on a 1 way phone line so you can't be transferred and they give you the extension to use. Call #2- call & use extension, after 14 rings your put on hold, 8 mins later phone picked up but no response but you privy to some young cashier saying "oh I know girl... you so crazy 'bout him", "yeah, don't think so", my how professional i said to myself. I'm saying hello, even whistling to gain someone's attention... all in vain. Then click, hung up on. I again call back and request a store mgr, am put on hold for nine mins & 54 secs to only here the line come alive and immediately go dead by being hung up on AGAIN. Don't know what it is about RETAIL in Kendall, but you guys rank right up there w the total unprofessionalism of both Home Depots in town. If you went bust, it'd probably be a good thing.
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February 2025 by waldiuska lopez
Excellent care and advice.
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February 2025 by Sheila Quevedo
I have to give a 10 star review for Steven sold some meta glasses for my boyfriend and I and he actually did a good job showing patience and teaching us all and looking for my best option we spent an hour deciding and he was there without getting angry or rushing us that This is what we need when we buy people like this and they don't stress us out, thank you
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February 2025 by Jason Keiter
great selection and phones
