Best Buy is a store to buy everything from cell phones to household appliances. The staff are often described as attentive, patient, softspoken, kind, super knowledgeable, and professional, with specific help for repairs and issues. Many customers report fair prices and unmissable Black Friday promotions, and positive interactions with staff keep them shopping in the store. However, experiences can vary. Some customers report rude employees, very low stock, and difficulty finding someone to help. The online order and in-store pickup process receives significant criticism for being a huge waste of time, with long waits and understaffed counters, leading some to suggest shopping elsewhere online. While many praise the helpful staff, others describe frustrating experiences with counter-productive service and feeling sent in circles.
Desmond at Best Buy Geek Squad provided excellent customer service! He handled my issue professionally, patiently, and efficiently. He did a great job solving the problem and made the whole experience easy and stress-free. Great service all around—thank you, Desmond!
August 2026
Shout out to Bryan and Ryan at Geek Squad! I came in as a walk-in and they were both so kind and helpful. They knew exactly what I needed and got everything taken care of quickly. They made the whole process so easy. Outstanding customer service. Thanks again!!
August 2026
Staff were super helpful and were able to help me find everything I needed
