-
January 2024 by kate evans
Worse car rental experience after many years renting cars around the world. Have now been waiting 2 hours for a car I reserved a month ago.apparently not a new thing they have no cars so 100 people are waiting for others to return their cars before can get one. What was the point of a reservation?
-
January 2024 by gabriela russo
Andrew was so helpful and kind. Not to mention easy on the eyes. He explained everything so perfectly to me and helped me out with all my silly questions. He was efficient and tended to me and my concerns. The car I got was so clean and ready for my girlscation in Miami!! These other reviews ain’t it, because I was well taken care of. I didn’t have to wait (keep in mind I got there 5 minutes before my reservation) !!! Loved it. Will be renting from here again! ❤️ thank you budget team for making car rental affordable, easier, and safe!
-
January 2024 by Quina Jones
This place beyond unbelievable I booked at least two weeks in advanced and I was paid in Full. I paid 20 dollars to get to the location. This location smells like mold and is very run down. They had between 17-20 people waiting all people who paid with no cars. My reservation was at 8am I had to wait a hour and a half. They still have to hold a deposit and they were charging 50$ fee if you cancel while waiting. Nets flying around inside someone needs an inspection. I would not recommend this place they do not get the car for you and the cars are not inspected prior to you getting in the car.Dirty cars
-
December 2023 by Lakshman Kumar
Prepare to wait for couple hours.Very old systems, entering all your details manually letter by letter, entering credit card manually.For each person it will be 30 minutes.Especially for cruise return, don’t make reservation here. Don’t get trapped for Free car shuttle from port.Still using old style printer that prints line by line. Each paper takes a minute to print.
-
December 2023 by Laura Miller
Drop off is easy and if you need a shuttle to the cruise port the line isn’t too bad. But DO NOT rent a car here!! The shuttle is not dependable for port to rental. We took a Lyft after waiting 1 hour from 8-9am at the hot humid no where to sit port. Once you get to their location the line is 1-2 hours long to get paperwork and keys to car. They didn’t have small car so we got an explorer and they upcharged us for the bigger vehicle. I repeat read the reviews this location is horrible!!!
-
November 2023 by Chris H.
Had reservations for 9AM it's Noon still waiting for a car. Earing into our vacation. Others have been waiting longer.
-
November 2023 by J M.
Dropped a car off on our way to a cruise. Left something in the car and couldn't reach the location we dropped the vehicle off at. The lists phone number reroutes to 5e central reservations line. The person who I spoke with emailed the local store asking the mail the item to me but three weeks later and the item hasn't been returned. Amazing that businesses just don't seem to care about quality customer service any longer.
-
October 2023 by James Buckey
My experience with Budget Car Rental in Miami was nothing short of a nightmare. When we arrived at the rental location, we were greeted by a line that extended out the door. To make matters worse, there was only one non-manager employee working, and it was clear they were overwhelmed.Waiting in line for an extended period of time was frustrating, to say the least. We had planned to start our Miami trip with ease and excitement, but this ordeal put a significant damper on our mood. The lack of sufficient staff to handle the influx of customers was incredibly disappointing.As if the excruciating wait wasn't enough, the solitary employee's attitude was far from accommodating. It was evident they were under tremendous pressure, but their lack of professionalism and customer service skills was striking. We felt like we were an inconvenience rather than valued customers.The situation at Budget Car Rental in Miami was utterly mismanaged, and the understaffing was inexcusable. It's astonishing that a location in a major tourist destination like Miami would have only one employee dealing with a long line of customers. Our experience there was beyond frustrating and disappointing, and we will certainly be looking elsewhere for our rental needs in the future.
-
October 2023 by Jimmy jack Funk
Scammers. Check gas gauge. They put on contract fuel was full, when I got in car it was 1/4 tank. These pics were taken in their lot, I never left.
-
October 2023 by Justin Brandenburg
This location is a great spot to DROP OFF a Budget/Avis vehicle on your way to your cruise vacation but TERRIBLE when it comes to picking up a car afterwards. There was at least a 2 hour wait for vehicles. We switched our reservation to MIA, paid for an uber to the airport, got our rental car, and were at lunch in Fort Lauderdale before they called saying a car was available.Again, GREAT when it comes to dropping off before your trip. AVOID renting after your cruise from this location - pay the extra few bucks to Uber/Taxi to the Airport and get your car from there!
-
September 2023 by Jessica Parks
Do not rent from here. We waiting for a shuttle from royal Carribean. Ended up having to take a $20 Uber ride, just to get there and see 5 families in front of us waiting on vehicles. Went up to the counter and the gentleman wasn’t very friendly, said cars weren’t ready even though we had reservations. I asked for a time frame and he said he couldn’t give me one. We ended up cancelling since we had friends that could pick us up. Do not waste your time.
-
September 2023 by Paul Guernsey
I would rent from a different budget location if possible. This location does not use fastbreak. My reservation was for 8:00am and we didn't receive our vehicle until 11:00am as it wasn't ready. I was also asked for license and credit card which is fine, but not usually needed for fastbreak Members. Would recommend you book with another location or other company in this area.
-
August 2023 by Yahaira F.
WOULD GIVE 0 STARS IF I COULD!!!!!!!! I brought the car back in time with the milage given to me. I took pics of the contract and it stated I must bring the car back with 1/4 tank. I did exactly that. The scammer of a worker tried to tell me id have to pay extra because I didn't bring it back half tank. I proceeded to show him the contract and he looked at the tank again and said id still have to pay extra because he wanted the tank to go over 1/4 tank not on the line. I argued for a bit thinking that was ridiculous but eventually gave in because what could he possibly charge me right? Maybe a few bucks. NO. He charged me $60 extra which was more than what it would've taken to fill the ENTIRE GAS TANK. The car i was driving was a KIA SOUL by the way. NEVER RENT FROM HERE THEY ARE SCAMMERS DO NOT GIVE THEM A PENNY OF YOUR MONEY!!!!!!!!!!!!
-
July 2023 by Fernando Abreu
Nice place, the employees helped me with getting to the airport after I dropped the car, which saved a few bucks.Leaving at 4 stars because the car I rented had a horrible smoke smell and a cigarette burn on the driver seat. If they charge people that smoke in the car, they should use the money to fix it, otherwise the car was great
-
June 2023 by Matthew McBride
Reserved a mid size SUV and showed up and they only had a pickup truck which wouldn’t work for us. Was verbally told one price ($95) to upgrade to a large SUV and paperwork was double that when he printed it. I could book that car via the app for the original price but he claimed it was $95 MORE for the large SUV. I cancelled on the spy but have a sneaking suspicion I’ll still get charged. This guy is a piece of work, tried to up charge you because they don’t have the car you originally booked… no point in booking here they won’t have a car for you. Go to the airport.
