Build-A-Bear Workshop at The Falls Mall offers a unique experience where customers can create their own plush toy by adding outfits, sounds, and scents. A special feature allows for a custom voice recording to be added to any toy. The store also hosts PAWsome parties for birthdays, office events, or community gatherings, which include a customized furry friend, a Special Heart ceremony, and games. Reviews highlight that the staff is very helpful and can make the experience magical, amazing, and special. Employees are noted for their energy, patience, and genuine care, going above and beyond to create a beautiful and memorable moment. Specific staff members are praised for being sensitive to customers' needs, assisting with care, and turning a simple visit into a cherished memory. The hands-on fun is recommended for everyone, creating a positive and memorable experience for children and adults alike.
Evangeline and Victoria have the best costumer service and the best personality i’ve ever came across in any costumer service i’ve ever had! They need a raise ! If you don’t appreciate them I will hire them and appreciate them!
December 2025
Caroline helped me and my family today and was SO delightful! I just had to come leave a good review for her, because she just went above and beyond today helping us in the shop. Genuinely did make my day!! Thank you Caroline!
November 2025
I brought my little one here for her birthday and the birthday bear price value came out to my daughters age (3). this is a good place to take any kid, and to have a birthday event as well. 10/10 I really do highly recommend this place for everyone.
