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August 2025 by Courtney Adams
Needed a storage unit super last minute. Luckily, this location was perfect for what I needed and they had a unit big enough!! Christian helped us out! Got us the unit, matched online pricing in person! The whole process was super quick and seamless!! Thanks guys!
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August 2025 by Andre Smith
Christian was an amazing help thank you
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August 2025 by Gerardo Molina
Chris was a big helo
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August 2025 by Oscar Posada
This place has a serious rodent problem. If you opted out on the insurance, you’re screwed! Plain and simple.. The only thing the site manager offered was to change our unit, like that would make things better. What a JOKE!!! This is completely unacceptable
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July 2025 by Venette Nelson
Chris and carlos have great service
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July 2025 by Norlan Sanchez
Carlos took care of me along with chris and answer all my question. I had a really good customer service period!!!🙏🙏🙏
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July 2025 by heberto quintero
Chris was the best
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July 2025 by John Okunski
Great value for price, clean, secure, and convenient! Chris was a great help getting us set up.
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July 2025 by Mariela Alvarez
⭐️⭐️⭐️⭐️⭐️
Excellent Service and Secure Storage!
I had a fantastic experience with Extra Space Storage at 8900 NW 12 Street, Miami, Florida. From the moment I arrived, the staff was incredibly helpful, professional, and welcoming. They made the entire process smooth and stress-free, answering all my questions and helping me choose the right unit for my needs.
The facility itself is clean, well-maintained, and secure. I felt confident leaving my belongings there, knowing they were in good hands. Accessing my unit was easy and convenient, and I appreciated the extended access hours.
What really stood out was the customer service—friendly, attentive, and genuinely caring. It’s rare to find a storage company that treats you like more than just a number.
Highly recommend Extra Space Storage at this location to anyone looking for a reliable and hassle-free solution.
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July 2025 by Ronaldo Moura
Thank you extra space storage fredy the manager was so great more than helpful appreciated very much
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July 2025 by Florida Owens
The process to rent a storage unit was incredibly smoith and quick. Customer service was great and the facility is clean and safe.
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June 2025 by Madelaine Triana
Truly, all I have to say is what a wonderful experience it was to be helped by Carlos at this location on NW 12 Street Extra Storage facility. His customer service was exceptional from the start to end. He called me as soon as I reserved a space, and we scheduled a walk through for my move in date. I was late, and he assured me that he would help and adjust to my tardiness. I arrived, and I was greeted by him with a smile and such a friendly demeanor. He answered all my questions with precision and honesty. My experience couldn't be any better! He would totally be the reason to rent a space here, knowing I would be helped with such extraordinary customer service and kindness. Thank you, Carlos, for helping me. You were a true pleasure to work with. Please keep up your great work because your customers notice it! I will give a 5 stars only to Carlos for customer service!
I would give 3 stars to this facility itself.
Now, Unfortunately, this facility didn't provide some specs that were important to me like a covered unloading zone for raining weather, an automatic hand free opening door to roll in my belongings, a small sized elevator, no proper air circulation into the unit because it was completely enclosed all around, and a unit that was a square foot smaller than advertised online. Seems yo be an older location that didn't think these specs through while constructing the building. Though it was $20 cheaper than the other facility location that I was looking at, I understood why it was $20 cheaper. So, for these reasons that were important to me, I chose to rent at another Extra Storage that fulfilled all my needs and sense of security on 9th street and 68 Avenue. It was $20 more, but all the perks are worth it!
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May 2025 by Adriana Pinheiro Machado
I talked directly to Carlos D. (this unit’s manager) and he was super helpful. Simply the most amazing costumer service of my life. He told me about the best unit to fit all my needs, helped me find the best price and location for rental, recommended units with wider doors and was overall just the sweetest person. I spent 20 minutes on the phone with him, which normally would feel like an eternity, but his professionalism and kindness made it feel like I was calling a friend. I couldn’t recommend this person enough for a promotion.
Also the company itself has the best prices compared to competitors
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May 2025 by Aymee Bermejo Godoy
Great quick service from both Chris and Carlos.
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May 2025 by Michael Diaz
Very friendly
