Hertz Car Rental - Miami 36th Street HLE
Hertz,
Car RentalHours:
2751 NW 39th Ave, Miami FL 33142 Hours
About Hertz Car Rental - Miami 36th Street HLE
Hertz Car Rental on Miami's 36th Street is a busy location known for its wide vehicle selection, including options like a RAV4, Teslas, luxury cars, SUVs, and trucks. Customer experiences highlight both efficient service and occasional challenges due to the high volume. Many reviews specifically praise one employee for being a consummate professional, fast, friendly, honest, and a helpful problem-solver who efficiently handles multiple customers and improves the queue speed. Other staff members are also described as pleasant, friendly, wonderful, and accommodating. The service is noted for its flexibility, with instances of changing a reserved car at no extra cost and accommodating later returns without additional fees. While the wait can sometimes feel long, the overall sentiment from customers is positive, with many stating they highly recommend the location and had a solid or delightful experience. Some customers indicate they now prefer this location over others due to the quality of service received from specific team members.
Most Recent Reviews
October 2024
Very poor customer service. Been said to get any cars on the Gold section, 30min wait to exit, then said that our car was assigned to someone else, and to redo the whole tour... 1hr later we were out. No apology, no smile.
October 2024
If u wonna waste your time and be treated like nothing by rude managers and employees, this is the pace to go , they charged my card , took my money and refuse to give me the service or my money back , honestly don’t go to this place , rude and nasty manager work customer service evet
August 2024
Great place,
Mark the Manager is a good guy with lots of experience.
More Comments(104)
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