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October 2025 by Vanéna Wilmot
The online check is fabulous and a time saver.
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October 2025 by Daniel Andarcio
Be careful and take a picture of your fuel gauge before you drop off your car at Hertz in Miami international airport. I filled up before dropping off and was charged $70 fuel charge as if I had not. Had to call customer service and wait now to see if they refund the incorrect charge.
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October 2025 by Craig Mann
Excellent service thanks
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October 2025 by Jose Urdaneta
Hertz charge for fuel even if the tank is returned full of gas. Since there nobody to receive the returned car is impossible to make a claim . Charge without support.
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October 2025 by M. Winter
Hour-long queue and online check-in does not work.
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October 2025 by Yulia Lyons
Sunglasses were stolen and never returned
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October 2025 by DS Sokolowski
Ilena was friendly and efficient and processed our rental very smoothly. We look forward to using Hertz at the Miami International Airport again.
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October 2025 by Michele Zahradka
We travel several times a year and have always been completely satisfied with Hertz.
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October 2025 by Frank Perez
Thanks for be very attentive and very easy for get the car what i like it.
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October 2025 by MAUHUG #
Gold Rental not signposted at Miami Airport. In a long queue until identified as Gold member then redirected to another area on another floor. Gold Rental experience not Gold. Assistant not really helpful. Said some details not completed although completed in the past so no additional driver for free. Directed to Gold area to pick a car. No maps or other documentation or information re type of fuel or breakdown information. There was no queue she just not interested. Not great expected customer service as had from Hertz in the past at all. Would not recommend.
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October 2025 by cheryl mathiasen
The experience couldn't have been easier. Especially the teturn. The car fit our needs and was nice and clean. The employees at drop-off were helpful and courteous. They took time out of their busy day to drive my husband and myself back to the airport, as my husband uses a walker and it was quite a walk at Miami airport. That was so unexpected and appreciated.
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October 2025 by Manuel Miyar
The Hertz app does not work. The agents claim there is missing info on my profile but no one is able to pinpoint the issue and resolve it. Customer service is slow and unable to resolve issues.
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September 2025 by Steve McConaughy
Good cars and very pleasant counter staff.
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September 2025 by Jo-Jimmy Chui
Very good experience in the rental car process, fast and easy, getting what we want; the car was also great, satisfying.
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September 2025 by Greg Nelson
Extremely efficient professional service from the rental representative at SRQ Hertz desk.
