Hertz Car Rental - Miami - Doral HLE
Hertz,
Car RentalHours:
7930 NW 36th St SUITE 2101, Miami FL 33166 Hours
About Hertz Car Rental - Miami - Doral HLE
Hertz Car Rental in Miami - Doral HLE provides a generally positive rental experience with efficient service. Many customers report great and easy experiences, noting the staff is friendly, helpful, and kind. The process is frequently described as simple and fast, with cars ready promptly. Vehicles are noted to be clean and in good working order. Several reviewers highlight specific employees for exceptional customer service, describing it as beyond five stars for their willingness to assist and make customers feel comfortable. These staff members are commended for being nice, patient in explaining policies, and going out of their way to help. While most feedback is highly positive, one customer reported a negative issue regarding not being allowed to modify a rental by phone or online, finding the required in-person process inconvenient. However, the majority of reviews are from satisfied customers who plan to return and recommend the location, with one even stating they will switch their company's business to Hertz. The location offers a wide vehicle selection for rentals.
Most Recent Reviews
June 2025
They would not allow me to renew /extend n the rental over the phone or online . I wanted to take the insurance off since mine covers rentals 100% . Had to go in person higher rate and another deposit. Ridiculous
April 2025
... the worst service that I could receive, terrible customer service. I couldn't rent a car by payment policies. And the lady lied when I asked if she charged the money in my credit card. I see in my balance a charge of $100 with her telling me she never charged me. They are liars in addition horrible customer service
January 2025
Counter agen no was clear at momentvof rental, no collect toll fare and when returne car have a lot charges of tolls and fee
More Comments(105)
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