This JCPenney is one of their largest stores with a better selection than most. Shoppers find nice, quality clothing and shoes from a wide range of national and private brands. Many appreciate the good customer service, noting that team members are kind, helpful, and make processes like returns easy. The store also features a beauty salon that receives praise. However, some find it hard to locate employees in certain departments like men's. A notable criticism is the change to a single central bank of cash registers, which some feel is less convenient for customers and doesn't fit the store's image. Overall, it remains a long-time shopping destination for many.
I love this store. If I cannot find it at my other favorite store, I will always find it here and then some!
February 2026
JCPENNEY at Dadeland Mall has the most helpful and professional service. Jonathan, Silvia, Luz and Aura go above and beyond to resolve any issue with orders and anything you need to buy at the store. Thank you for the friendly and great service.
October 2025
This JC Penney location in Dadeland is always one of my go to clothes and shoe shopping stores. It is organized, clean, cheerful, and has a huge variety of options. Plus, getting anything shipped to you if they are missing your size is easy.
