OneUnited Bank, the only Black-owned bank in Los Angeles and California, has undergone significant changes, according to customer reviews. Customers have had both ups and downs with the bank, but overall, they have seen improvements and are generally satisfied with the service. The bank has introduced new features, such as "Money Moves," which is similar to Zelle, and customers appreciate these advancements. However, one area of concern is the lack of a "Spot Me" feature, which would allow customers to overdraft up to $50 without being charged a fee. Customers hope that the Black community can help OneUnited Bank offer this service. Customers have had positive experiences with the bank's representatives, such as Cindy, who provided helpful instructions and remained patient despite technical difficulties during the call. Customers have also praised the bank's online communication and financial services, which they find to be better than larger commercial banks. While there were some initial issues, such as maintenance fees and account holds, the bank was able to resolve these concerns by offering a fee-free checking account option. Customers appreciate the bank's community-focused approach and recommend it to others looking for a unity-oriented banking experience.
Very easy to open new account. Looking forward to a long and healthy relationship
May 2024
Live in Miami and customer service is fantastic tellers are professional and always with a smile
June 2023
This is the best bank I have dealt with in many many years in the United States of America. If you're looking for Unity community banking that will really help and assist you I'm impressed how they have really helped me I highly recommend one United Bank.
