OneUnited Bank, the only Black-owned bank in Los Angeles and California, has undergone significant changes, according to customer reviews. Customers have had both ups and downs with the bank, but overall, they have seen improvements and are generally satisfied with the service. The bank has introduced new features, such as "Money Moves," which is similar to Zelle, and customers appreciate these advancements. However, one area of concern is the lack of a "Spot Me" feature, which would allow customers to overdraft up to $50 without being charged a fee. Customers hope that the Black community can help OneUnited Bank offer this service. Customers have had positive experiences with the bank's representatives, such as Cindy, who provided helpful instructions and remained patient despite technical difficulties during the call. Customers have also praised the bank's online communication and financial services, which they find to be better than larger commercial banks. While there were some initial issues, such as maintenance fees and account holds, the bank was able to resolve these concerns by offering a fee-free checking account option. Customers appreciate the bank's community-focused approach and recommend it to others looking for a unity-oriented banking experience.
Best of the best great customer service. I found this bank off of an add. I am happy I came to bank with them.
April 2026
OneUnited is the bank I call HOME. Every customer service representative Ive spoken to was very welcoming, helpful and professional. I am also proud to say I bank BLACK. Thanks and let’s continue being great!
August 2025
awesome experience. open an account after seeing a segment in Money Chat on local channel. Black owned we need more of this. Big Thank You
