PetSmart is the world's largest pet supply and services retailer, providing over 10,000 products for various pets including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs and hamsters. Customers appreciate the excellent service and friendly staff who treat pets with love and respect. Many visit PetSmart for its consistent stock of specific pet foods, even driving past other stores to shop here. The store offers convenient online shopping with a two-hour pick-up option. While the selection is good and the staff are helpful, some customers mention that there are not enough associates available, leading to longer wait times. Additionally, there are concerns about the condition of betta fish and a desire for better organization within the store layout to make shopping easier. Despite these issues, PetSmart remains a popular choice for pet owners due to its variety of products and caring service.
I had an extremely positive experience adopting at this petsmart. The girl who facilitated my adoption was SUPER helpful, friendly, and competent. Made everything a breeze
January 2026
Excellent customer service here! Thank you! Shout out to Carly! She is an amazing representation of Petsmart and delivers excellent service every time I shop at this store. She is empathetic, informative, and goes above and beyond to make sure our pets get what they need.
December 2025
Great store, but getting there is tough. Parking is terrible. Took me a few go-rounds to find the parking garage. Granted, I am directionally challenged, but being disabled it takes extra “spoons” to get there. But I absolutely love their PetsHotel and staff really cares about their customers, both 2 legged and 4 legged... read full comment
