Regency Miami Airport by Sonesta

Hotels
Hours: Regency Miami Airport by Sonesta is a convenient hotel located close to the airport, making it a suitable choice for a budget-friendly stopover or short stay. The rooms are clean and comfortable, with some guests appreciating the beds and balcony. The hotel offers a free shuttle service to and from the airport, which is praised for being efficient and helpful. There is also a pool and a nice restaurant and bar area, adding to the overall convenience and comfort. However, the service experience varies. Some guests found the front desk staff to be unfriendly and not welcoming, with one mentioning that staff seemed annoyed when asked questions. This negative impression was compounded by issues with room allocation, where priority was given to short-term or hourly guests, leaving others waiting or confused. Communication problems also arose, as some guests reported difficulty reaching staff by phone and confusion with shuttle arrangements, which led to delays and even a trip to the wrong hotel. While the hotel provides necessary amenities and a good location, some concerns about service quality and management of guest needs might affect future stays. Overall, it serves its purpose well for travelers needing a simple, convenient place near the airport but may fall short in hospitality and communication.

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1. Miami, Florida