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November 2023 by Hector Castano Jr
I called to get a PS5 and to be honest was not comfortable with the terms. I had given my debit card number (mistake number 1) and then changed my mind. I was told that I would get my money put back and it's been 5 days and nothing. I would stay away, the staff are very unprofessional. They think they are dealing in the streets, have the audacity to call me "bro". Like really. Take your money somewhere else.
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July 2023 by Tonya M.
I had an early payout same as cash that was due 06/22/2023 so i made the payment on 06/21/2023. A month and a half later i have John (who was the only sweetheart btw) showing up at my door saying I’m 3 days past due (mind u, my payment were every 2 weeks) so I’m guessing when they realized i was done with them and denied future leasing offers with me they came trying to get more money. At first, David said that i still owe them because the early payout ended on the 19th. Once i emailed him my screenshots of the date saying 06/22 was the last day, now Raymond is saying it’s because i didn’t pay the full balance and left a balance of $20 (although when i paid on the website it said $0 after my payment successfully went thru) so now they claim i owe $700 more dollars cuz technically i didn’t finish the same as cash payment. Lol listen these people are very money hungry. One time when i was out of work sick and a few days late on a payment one of them told my teenage daughter “if you couldn’t afford it you shouldn’t have gotten it” (she didn’t get a name but he was on speaker and my mom also heard it). I had leased from them in the past back in 2019 nd it wasn’t this bad so i decided to do it again but this time it was horrible. Never again.
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May 2023 by Joel Zulon
You guys said I was approved for 1,700 dollars & won’t let me order a tv that is 1,300. I feel like it was false advertisement
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April 2023 by Michael Kaifos
I purchased a computer through a lease agreement from them a month ago i've had a horrible experience. When i originally went there for a gaming computer because my laptop broke unexpectedly. came back the next day to give the payment. When i came back they couldn't find my application that i placed with Ariana the manager, and had me wait over 30 minutes while they located it. I go through the process and they claimed the price of the computer was something different then the placard stated. It was $154 on the placard and then it changed to $172. Mind you, the computer is used and in questionable state including a crack in the screen, scratches all over the front. after everything, Robert said the due date was going to be the 10th, then stated, "wait, how about the 15th" to which i replied that's perfect. They call me today asking for the payment, and i explained to the manager Ariana what conversation i had with Robert that day, to which she gets annoyed and hands me off to a associate instead of handling the situation herself like a REAL manager does. The level of how they exhibited unprofessional behavior is ridiculous, even after i told them i have a witness to what was said. Robert calls again after the whole interaction to which i told him i was contacting corporate headquarters and he had the nerve to say "do what you have to do". I should also state the laptop came with no box, no nothing, The laptop online is a little over $700 BRAND NEW online but they're charging $1030 for a used one. The day they delivered, they stated they were going to be there between 10 and 1pm, i had to call them because it didn't arrive and when i spoke to whoever, he said that because i stated someone would be there they didn't think that coming outside those times was a issue, said he was going to call the guy in the truck, and then never spoke to the guy according to the text messages i have. This store needs to train their employees better and find management that takes accountability for their employees instead of just passing people off to employees that shouldn't be handling guest concerns.
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April 2023 by Miami Reviews
ROBIN IS A TERRIBLE CUSTOMER SERVICE REP. VERY UNPROFESSIONAL STORE RAN BY UNPROFESSIONAL MANAGEMENT. ROBIN IS ARGUMENTATIVE AND REFUSES TO DO WHAT IS ASKED OF HIM.WHEN ASKED FOR A REFUND AND CONFIRMATION FOR FAILING TO DELIVER AFTER TAKING 3 DAYS OFF FROM WORK HE HUNG UP IN MY FACE. CALL BACK AND HE TOLD ME HE HAD OTHER THINGS TO DO THAN ASSIST AN UNSATISFIED CLIENT.WASTED TIME AND MONEY.LAZY LATIN WORKERS.
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March 2023 by Ashley FLB
THESE REVIEWS ARE FAKERobin is the most unprofessional, terrible customer service agent. Placed an order online, scheduled the delivery and called 3 days in a row PAST the delivery date with no updated information on my order. Asked to cancel the order and was hung up on 3 times by Robin. I have not been refunded for initial payments.GO TO AARONS.
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March 2023 by Ashley Jennings
ROBIN IS A TERRIBLE CUSTOMER SERVICE REP. VERY UNPROFESSIONAL STORE RAN BY UNPROFESSIONAL MANAGEMENT. ROBIN IS ARGUMENTATIVE AND REFUSES TO DO WHAT IS ASKED OF HIM.WHEN ASKED FOR A REFUND AND CONFIRMATION FOR FAILING TO DELIVER AFTER TAKING 3 DAYS OFF FROM WORK HE HUNG UP IN MY FACE. CALL BACK AND HE TOLD ME HE HAD OTHER THINGS TO DO THAN ASSIST AN UNSATISFIED CLIENT.WASTED TIME AND MONEY.LAZY LATIN WORKERS.
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March 2023 by Ashley
Robin is the most unprofessional, terrible customer service agent. Placed an order online, scheduled the delivery and called 3 days in a row PAST the delivery date with no updated information on my order. Asked to cancel the order and was hung up on 3 times by Robin.GO TO AARONS.
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December 2022 by Shawn William
I love them
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October 2022 by Jayy Brown
Love it
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August 2022 by Shelly O.
Horrible services! They show up at your house after two weeks if you haven't paid trying to repossess your stuff! It's super unprofessional! I'm looking for a mattress so they can take this BS bed back!
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August 2021 by Aneiro Pi
(Translated by Google) Very good customer service and they help you a lot with whatever you want, I guarantee that you can pay a little, this is the main thing, mainly the 9 and 27 NW.(Original)Muy buen trato al cliente y lo ayudan mucho con lo que usted quiera esto se lo garantizo que puede pagar poco poco esto es lo primordial principalmente el de la 9 y la 27 NW.
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January 2021 by Mayra Pimenrel
(Translated by Google) Good store to rent everything you need for the home and you pay it little by little if you need credit. The workers are special and help you.(Original)Buena tienda para rentar todo lo que necesita para el hogar y lo pagas poco a poco si necesidad de crédito.los trabajadores son especiales y te ayudan.
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July 2020 by James L
Good customer service.
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June 2020 by Jose Bilbao
Nice service
