I have been using SMP for almost 10 years and in the last 2 years the customer service just keeps declining more and more.I have always appreciated the home delivery and getting through was quick and the service efficient. I guess nothing lasts for ever. It's a shame I will have to use another pharmacy.
October 2022
God bless SMP pharmacy! CVS Specialty put a hold on deliveries to most of Florida for two weeks because a hurricane hit Ft Myers with no impact to Tampa. Because of this, I was at risk of yet another delay in the IVF process. Then SMP came through like a miracle overnighting all of my fertility medications seamlessly.
September 2022
Wait times to call SMP are ridiculous. The shortest wait time I’ve had is 10 minutes and I’ve waited on hold over 20 minutes. They claim ‘white glove’ service, perhaps they should adequately staff their phone lines as the customer service is below average and certainly not white glove quality.