-
December 2023 by Edward Abraham
Waiting over an hour to speak with someone and wire money. This is abysmal. What terrible service!!
-
July 2023 by Vladyslav Makarenko
Great place, good and fast service. Tony is the most helpful and friendly bank manager I ever met
-
July 2023 by Fabian Tenerellii
Poor bank...no services, rude employees, everyone has a different version of what happens. Don't this, Don't that, we can't, you can't...I received 20 Zelle in 2 months...they blocked the account 10 times, had to go to a branch with 2 form of ID to unblock...
-
July 2023 by Michelle Brumwell
I would suggest going to more internally organized and competent banks like Chase, Wells Fargo, and Bank of America before this one.My experience has been similar to other commenters: Opened an account in the branch, but received a letter the following week my account was closed by the fraud team.This is so odd and frustrating because I should have an extremely clean banking history with no red flags. I went to the branch to get more information, but they couldn’t provide additional information.Also, ChexSystems is showing the Truist account inquiry on my banking history, which means this Truist account inquiry has negatively impacted my ChexSystems score and inquiries stay on your report for 5 years.I’m thinking Truist has a less than stellar fraud team and some unsophisticated fraud triggers. Remember that Truist is the result of a recent merger (2019) of BBT and Suntrust - these are the equivalents of the bank formerly known as First Republic Bank, but for the South (like the $200-300B in assets category).They probably have some wonky internal operations from their regional banking days, plus additional internal operational issues/inefficiencies/errors from the merger and rebranding to their current “technologically savvy” version.
-
April 2023 by Hector Fernandez
O star for this bad banks holding companies money like cba logistic a company I work for …. Your can’t hold families money like this thruis bank , all of us are hard workers that need to bring food to our house tables …. So please permit my conpany to pay then employees …..
-
February 2023 by CoreTech LLC
Horrible bank! scammers!
-
October 2022 by Paolo Gonzalez
0 stars for this Bank. Stay away from BB&T/Truist Bank. Very bad experience with this bank. An account was open, and he closed it for no reason after 24 to 48 hours. Went to the bank at least 4 times. Made a deposit in 2014, 24 hours later they closed it and asked me to come pick it up. They refused to tell me exactly what was the reason for closing it. And you would think that because SunTrust & BB&T merged, That it will get better, nope, wrong answer. It got worse. Worse or than you can even imagine. And there’s more to it than it meets the odds. Stay away from BB&T/Truist Bank. You’re only going to become another victim of opening up an account, and having it closed for no reason. To be advised. Stay away from this company. Don’t even do any loans with this company.
-
October 2022 by A T
Useless and untrustworthy... the workers don't do their part to extrude customer satisfaction. Do not go to this location for your banking needs
-
August 2022 by Roozbeh Ommanian
Horrible experience it’s just out of this world my experience with this branch … waiting for 1 hour to do one wire transfer and a banker telling me they only pay 22$/hour that’s nuts …. That’s why I have to wait one hour !!! And then from the three personal bankers they have one is sitting in his desk by him self doing nothing !!!! They other tells us oh we are sorry the only person can do that it’s the one which is with the customer !!!! Really !!! Never ever open an account in this bank and closing all of my accounts from them and moving them to chase !!!
-
April 2022 by Laurie Z.
20 minute wait for the 1 teller w 1 customer. Painful. 3 desk persons available and not 1 tried to help.
-
April 2022 by KGS SAR
Worst bank ever. Highest interest on car loan. Paid off my car they never mailed me my title.Called 10 times no one ever answers the phone.Called national 800 number 3 times had to hang up after being on hold nearly 2 hours.No way to get service.
-
January 2022 by Not Theone
Useless and untrustworthy... the workers don't do their part to extrude customer satisfaction. Do not go to this location for your banking needs
-
January 2022 by Payroll Claim
Very inefficient customer service. . Absolutely NO recommended.
-
January 2022 by Juan Sebastián Gonzalez Peña
(Translated by Google) The elderly man who attends the cash register was very rude to me, I gave him all the documents he asked for and yet he kept questioning my identity, a fact which caused me annoyance, when claiming in a normal way, this man gets angry with me and in verbatim words he tells me, "here on brickell avenue there are many other banks, you can close the account here and look for another bank, and he gave me back my card and my passport" then I asked him to give me the money from my account and he simply I ignore it and he said that's what ATMs were for, super dissatisfied with this bank, I call the line and they don't give me any solution either.(Original)El señor de edad que atiende en la caja fue muy grosero conmigo, le di todos los documentos que me pidió y sin embargo seguía cuestionando mi identidad, hecho el cual me genero molestia, al reclamarlr de forma normal, este hombre se enoja conmigo y en palabras textuales me dice, " acá sobre la brickell Avenue hay muchos otros bancos, usted puede cerrar la cuenta acá y buscar otro banco, y me devolvió mi tarjeta y mi pasaporte " le pedí entonces que me diera el dinero de mi cuenta y simplemente me ignoro y dijo que para eso estaban los cajeros, super inconforme con este banco, llamo a la línea y tampoco me dan ninguna solución.
-
January 2022 by Fii M.
This Suntrust is located right on Brickell Ave and 7th St and at a centric location. There is garage parking or street parking in the surrounding streets. I bank with Suntrust and have to drop by multiple times a month. 90% of the time there is only one teller and one banker. If you come at a good time, there will be a wait time of 15 minutes for any service. If you come at a busy time, good luck! You will be waiting over 30 minutes for a service, even to open your lockbox. I think this location needs to hire more tellers and more bankers. This is a small bank with only two windows and two offices but at least have the spaces filled since it is a busy location! I've also emailed the banker and she never responded after specifically telling me to email her lol I think they are just too busy for the traffic and they don't have enough employees. I highly suggest going to another location if possible because of the employee shortage and long wait times.
