Thrifty Car Rental - Miami International Airport

Car Rental
Hours: Thrifty Car Rental at Miami International Airport receives mixed reviews from customers. The experience can vary significantly. Positive reviews highlight a seamless, fast, and reasonably priced process from online booking to return. Customers appreciate the clear instructions, spotless and gas-filled vehicles, efficient check-out, and convenient airport drop-off. The ability to skip the line, receive free upgrades, and benefit from good rates and a lower refundable deposit compared to others is also praised. Some note excellent, quick, and kind service at the associated Dollar counter during early hours, with new cars and no pressure for extra insurance. The return process is often described as smooth, quick, and without unexpected fees. However, negative experiences include finding the Thrifty counter closed with instructions to go to Dollar, leading to confusion and vehicle assignment errors. Complaints also mention very long waits at the front desk, issues with online check-in, and high-pressure sales tactics from staff insisting on unnecessary extra insurance and toll passes. Some customers describe staff as unfriendly, upset, or passive-aggressive when declining these add-ons. Despite these issues, many customers are thankful that the car itself was better than expected, clean, efficient on gas, and equipped with good technology, even if occasionally with minor existing damage. Overall, while the rental cars and final process often satisfy, the initial customer service interaction can be problematic.

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1. Miami, Florida