“My husband and I use Aaron’s quite a bit, and honestly, we love Aaron’s. I am a little disappointed with the misinformation we received from Niah, though.
When we were setting everything up, I explained that I was starting a new job and needed our items delivered by June 8th. Niah told me that would be fine. We went through the entire process, including confirming the address, discussing the stairs, and all the delivery details. I also specifically asked if the delivery could be scheduled for Monday, June 8th, because I wouldn’t be available Tuesday, and she assured me that was fine.
Today, around 2:55 PM, I called and spoke with Kevin, who was wonderful and very helpful. He informed me that someone could deliver our items around 7-9PM. While I appreciate Kevin working to make it happen, I had already arranged my schedule around the original delivery date.
My frustration isn’t with the delivery itself or with Kevin’s service—it’s that I wish I had been told from the beginning that the delivery had not actually been scheduled for Monday. Better communication would have helped me plan accordingly.
Overall, I still enjoy doing business with Aaron’s, but I hope this feedback helps improve communication for future customers.”
“*great customer service*
From start to finish, everybody was super helpful! I had two ladies helping me locate the tile I found online, as aisle EZ was a little hard to find. Then a gentleman loaded the large tiles onto a cart for me and noticed some were chipped thankfully and put to the side until I asked them if I could have them at a discount😁🙌 Then after pulling up to self checkout while lugging my large cart with a crazy grandma and 3 kiddos around, a sweet lady with tight blonde curls (wish I got her name) helped me and rang some other team members to help load. Unbeknownst to me, her and my grandma prayed that my car would start as I had been having trouble with it starting and the trunk opening and my crying daughter to feel better while I ran outside to pull closer for loading. My car started, my trunk button worked and opened for the first time in a long time thankfully, and my daughter started to feel better shortly after. Y’all got a lady that is tight with the Lord and you better keep her around or give her a raise🤪 I hope she sees this and knows I am thankful for her!!🫶”
“Janet and Anthony were very helpful. We came in because we need to repair a toilet in our bathroom. They were very informative and helpful. Thank you for your excellent service.”
“Tool & Truck rental service was really fast and easy. I like their trailers, they are very easy to haul. If you have a truck or a SUV that has a tow hook setup ready, should be able to rent a small utility trailer. It very affordable to rent one.”
“On August 13th at approximately 7:00 PM, I stopped by with an irrigation issue that I was not sure how to fix. Beth assisted me in finding a solution that worked great. She was very professional and accommodating. If she is due a raise, give her a big one!!!”