“great customer service! had an issue with some damaged boards I had picked up and the Customer Service team went above and beyond to help make it right. thank you Jennifer and Brittany for the help!”
“On August 13th at approximately 7:00 PM, I stopped by with an irrigation issue that I was not sure how to fix. Beth assisted me in finding a solution that worked great. She was very professional and accommodating. If she is due a raise, give her a big one!!!”
“Joel knows his store, and is extremely knowledgeable about the tools, and equipment he’s selling. He is a qualified, experienced, and professional employee.”
“Kelly the assistant manager was awesome! I had a return issue that was after the 30 day window. She immediately an accommodated me and agreed to help. She and her team made the experience at this store fantastic. Definitely a lesson for everyone in retail customer service!”
“Janet and Anthony were very helpful. We came in because we need to repair a toilet in our bathroom. They were very informative and helpful. Thank you for your excellent service.”
“*great customer service* From start to finish, everybody was super helpful! I had two ladies helping me locate the tile I found online, as aisle EZ was a little hard to find. Then a gentleman loaded the large tiles onto a cart for me and noticed some were chipped thankfully and put to the side until I asked them if I could have them at a discount😁🙌 Then after pulling up to self checkout while lugging my large cart with a crazy grandma and 3 kiddos around, a sweet lady with tight blonde curls (wish I got her name) helped me and rang some other team members to help load. Unbeknownst to me, her and my grandma prayed that my car would start as I had been having trouble with it starting and the trunk opening and my crying daughter to feel better while I ran outside to pull closer for loading. My car started, my trunk button worked and opened for the first time in a long time thankfully, and my daughter started to feel better shortly after. Y’all got a lady that is tight with the Lord and you better keep her around or give her a raise🤪 I hope she sees this and knows I am thankful for her!!🫶”
“Great customer service. Selection of products at this Home depot is better than many others in the area. Rental at this Home Depot is very good also... the rental dept. has knowledgeable and helpful staff.”
“Tool & Truck rental service was really fast and easy. I like their trailers, they are very easy to haul. If you have a truck or a SUV that has a tow hook setup ready, should be able to rent a small utility trailer. It very affordable to rent one.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.