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“I use this stones store over the other local stones locations because they always have what you need or will get something you use on a regular. The store manager is straight forward and blunt at times but with the way people are now a days, can you blame him? He's not rude or disrespectful, he just runs a tight ship and holds his crew to a higher expectation. Every time I walk in I'm greeted by one of the employees asking if I need help finding anything but not in the way they feel like they HAVE to ask but because they genuinely want to help. I saw a few comments from others saying that they are over priced and I would agree but being the only hardware store in a small town just around the corner gives you that advantage and to be fair, they've been there much longer than I can remember. So they are doing something right. I'd consider this store more of an emergency supply to small project store, if you use them as supplier for say, building an addition or even a full house that could be on the pricy side but they do deliver materials at an extremely competitive rate so remember, get a quote on lumber. if you don't like the price, don't be a Karen and try to ruin a local company just because you don't agree with small insignificant things that don't matter. now if the location was absolutely in need of repairs and cleaning I'd post that but just because you may not like how the crew is or the pricing, that is yours to deal with because like myself, and a lot of other locals, we appreciate our local businesses and they have proved that they deserve our Business.”
“Usually have everything you need. Had a younger man help me out today. He did his best. You can tell he's new. Casey I believe it was. He did a very good job of helping me find what I needed.”
“Needed a part for my central heating system. I didn't have the part number . Didn't even know what the part was called. They did some footwork and got a part number. Unfortunately, it wouldn't ship for over a week so they suggested another supplier and that supplier was able to get it to me overnight.
It says so much about a company and its people when they genuinely put the customer first.”
“I could not find the right bathroom fixtures that would work in my 2 bathrooms - i spent too much time trying find what i needed online. Finally I texted the Tallahassee location and got a quick response from William Westenrieder. Within minutes he put together all that i needed. I am very impressed - to get a quick response from someone at the local store, and to have a difficult selection solved in minutes is rare in any industry. Nice work Ferguson, and thank you William!”
“Awesome customer service and great selection of building materials! Great lumber yard that reminds me of Ed's Lumber when it was in Atlantic Beach. Harley goes far beyond expectations every time in finding what I need. They deliver for free as well!”
“They have enough employees and that's a good thing. Being a contractor for the better part of a decade, Lowe's and Home Depot have both shifted their target audience from independent contractors to home owners. Again, not the end of the world but the days when I could pull my trailer close to enough to the door so the forklift could load a pallet of concrete or drywall on the trailer are long gone. I love the holidays, but I think they kind of overdo it. Obviously it brings a profit or they'd quit doing gimmicks like that. No wonder I can't find an associate when I need one. I do like the handheld devices being implemented. I don't expect every associate to know where everything is at and be knowledgeable on the subject. It's easier for them to show you to the isle and give you the specs on different tools/etc even if that's not their specialty. (B-) Employees are equipped with better tools that help stock and locate items IF management doesn't have them stringing lights in the parking lot. The biggest reason for the B- is that they're trying to transition to a big boss store that happens to have wood. They have basic materials but I can tell they've reduced construction inventory for more room for a few inflatable Santas??♂️”
“Brooke is absolutely the best in the business! I am moving to Orlando, and pray that I get the same service there. Brooke always goes above and beyond and always has a perfect customer service attitude! Even when I have to call him 5 times in a row to change my order, he jokes and has fun with me and all his customers! Brooke is the reason I'll never shop anywhere else for HVAC. Gonna miss ya bud. Thanks for everything!”
“Very organized. Well stocked. Some products may have many choices to choose from. Lots of thought has gone into the layout and selections. The consumer benefits with the choices and can analyze the best value and price for your project. Most important they have GREAT customer service with good attention to detail.”
“I deal with this location frequently. Really likeable people and eager to assist! The website is also easy to use just be mindful of the stocking location for lead times.”
“As usual, Ace Hardware and their knowledgeable staff came through. Tried two other places and will be returning both items because they absolutely did not perform.
At ACE, I was asked if I needed help. Directed to the exact item I needed. At checkout, I learned it was less expensive than the other two. ACE hardware, definitely worth the trip!”
“The best customer service I've ever had at lowes. My wife knew in advance which range she wanted and the young man in appliances was exceptional! We were in and out in under 15 mins.”
“Frank at the paint center was incredibly helpful and proactive. Several people needed his help all at once and he made sure each customer was acknowledged and taken care of as quickly as possible. It was some of the best customer service I’ve experienced!”
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“1st time delivery here from Sofidel Paper Products Haines City Florida easy how to driving directions from Google maps have used this application since retirement to Florida from NYC 32 years trucking 18wheelers still doing it here in Florida ... chillin ? KEEP ON TRUCKIN folks !!! ? be safe STAY ALERT ⚠️ ? Smith System in full effect ? ?”