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“Originally, I was very frustrated with my experience at The UPS Store after my award was damaged during lamination. Unfortunately, this was the second time I’ve had an issue with lamination here.
The employee assisting me, Ernst, appeared inexperienced with the lamination process and did not properly flatten the document before laminating it, which ruined the award. What made the situation more upsetting was being asked afterward if I had another copy, when these awards are typically one-time items.
However, I do want to recognize the manager, Peter, for how he handled the situation afterward. He apologized for the mistake, offered to help alleviate the issue, and when I returned later with a replacement document, he personally fulfilled the lamination request successfully. I also observed him taking the time to guide and coach his employee through the proper process, which I appreciated seeing.
While the original situation should not have happened, I do respect management stepping in professionally and making an effort to correct things. Because of Peter’s customer service and accountability, I’m updating this to 4 stars.”
“Always very helpful. I’ve used them for several different things ranging from printing, notarizing, and shipping. The staff there is always friendly and willing to help.”
“I've been using Staples for years for my business as well as personal and I would highly recommend you use their services as well as their products won't be disappointed”
“The best service I've ever had I was having a big problem with sending back a package and I went to Staples and a young man there help me with everything forget my package sent thank you young man you are a godsend”
“Fast, courteous and efficient staff. This location is consistently on top of their game and always friendly! Parking is easy-peasy right in front so that you're not lugging a heavy shipping item over hill 'n dale.”
“This UPS on Harden Blvd is always on point. The coworkers there are extremely helpful. This afternoon Steven helped me with a difficult Amazon return and I couldn't ne happier.”
8AM - 6:30PM
101 W Main St, Bartow
Shipping Centers
“This store is great! Always willing to help and goes out of there way to explain everything in a way someone who knows nothing will understand. Thank you UPS team!”
“Shannon was very very patient with me. She answered every question and concern I had with printing labels. I had never printed labels before so she made my first experience worth the time and drive. She also kept a smile on her face whether every time we spoke (in store or over the phone). There was also another worker there who helped me as well, I can’t recall her name right now. But I know it starts with “S”. (I’m sorry I can’t remember her name at the moment). She was there with Shannon when I initially went to the store. She was pleasant as well with a smile.”
“As I sat at Tijuana flats I watched Dakota carry packages back to an elderly persons car. Then while walking past the store another elderly man with a cane walked in and I watched Dakota reach out and give him his arm to assist him then walk right into the back of the store to grab chairs for them. Great Job Dakota, your kindness does not go unnoticed!”
“I had a wonderful experience at Staples. I was hesitant at first as it was very busy and I was on a time crunch. But the moment it was my turn to get checked out, I was greeted very kindly by the employee Phoebe. She was calm and collected considering the store was packed with many customers who were being impatient. She checked me out quickly and I left the store satisfied with my purchase and my interaction. Thank you for being so kind.”
8AM - 6:30PM
2161 Co Rd 540A, Lakeland
Shipping Centers
“Have to give this place a five star for bad service, bad attitude employee. The franchise is better some else not here. Should have look at all the bad reviews before I drop in here. Never again at this place ??”
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“If you’re looking for someone with professional skill set to help you develop and create an outstanding product look no further. This particular location has staff members with talent and knowledge to help curate any project that you need to improve or develop. First class staff and skills!”