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“Originally, I was very frustrated with my experience at The UPS Store after my award was damaged during lamination. Unfortunately, this was the second time I’ve had an issue with lamination here.
The employee assisting me, Ernst, appeared inexperienced with the lamination process and did not properly flatten the document before laminating it, which ruined the award. What made the situation more upsetting was being asked afterward if I had another copy, when these awards are typically one-time items.
However, I do want to recognize the manager, Peter, for how he handled the situation afterward. He apologized for the mistake, offered to help alleviate the issue, and when I returned later with a replacement document, he personally fulfilled the lamination request successfully. I also observed him taking the time to guide and coach his employee through the proper process, which I appreciated seeing.
While the original situation should not have happened, I do respect management stepping in professionally and making an effort to correct things. Because of Peter’s customer service and accountability, I’m updating this to 4 stars.”
“Jared and his lovely mom, Gwyneth, (its a family run business!) really know what they’re doing, and they’re both incredibly pleasant to work with. I do a lot of printing for my sales job all over Florida, and this is by far my favorite place to go!”
“Always very helpful. I’ve used them for several different things ranging from printing, notarizing, and shipping. The staff there is always friendly and willing to help.”
“I've been using Staples for years for my business as well as personal and I would highly recommend you use their services as well as their products won't be disappointed”
“Love, Love, Love this place! This Lakeland location stands out as it always has all of my orders on time and the staff are so courteous and kind.
Very reasonable prices on all items and fast, reliable service.
Highly recommend for all your shipping needs, I wouldn't go anywhere else!!”
“The best service I've ever had I was having a big problem with sending back a package and I went to Staples and a young man there help me with everything forget my package sent thank you young man you are a godsend”
“I've always had great experiences here. I return tons of my online shopping here when needed. No issues. In a plaza with tons of food spots and they have convenient hours for 9-5 folks.”
“Fast, courteous and efficient staff. This location is consistently on top of their game and always friendly! Parking is easy-peasy right in front so that you're not lugging a heavy shipping item over hill 'n dale.”
“This UPS on Harden Blvd is always on point. The coworkers there are extremely helpful. This afternoon Steven helped me with a difficult Amazon return and I couldn't ne happier.”
“Shannon was very very patient with me. She answered every question and concern I had with printing labels. I had never printed labels before so she made my first experience worth the time and drive. She also kept a smile on her face whether every time we spoke (in store or over the phone). There was also another worker there who helped me as well, I can’t recall her name right now. But I know it starts with “S”. (I’m sorry I can’t remember her name at the moment). She was there with Shannon when I initially went to the store. She was pleasant as well with a smile.”
“As I sat at Tijuana flats I watched Dakota carry packages back to an elderly persons car. Then while walking past the store another elderly man with a cane walked in and I watched Dakota reach out and give him his arm to assist him then walk right into the back of the store to grab chairs for them. Great Job Dakota, your kindness does not go unnoticed!”
“I have used Navis several times over the past 2 years, and their service is always the best. They pack with extra care and have always been amazing at helping with estimates for shipping to Canada for me!”
“FedEx Ship Center provides excellent service with a professional and helpful team. The staff is friendly, efficient, and makes the shipping process simple and stress-free. The location is well organized, and packages are handled with care. I appreciate the reliable service, convenient options, and quick assistance whenever I need to send or receive shipments. A dependable place for all shipping needs, and I highly recommend it.”
“I had a wonderful experience at Staples. I was hesitant at first as it was very busy and I was on a time crunch. But the moment it was my turn to get checked out, I was greeted very kindly by the employee Phoebe. She was calm and collected considering the store was packed with many customers who were being impatient. She checked me out quickly and I left the store satisfied with my purchase and my interaction. Thank you for being so kind.”
“I've been going to this UPS Store for over 10 years and never had any issues. The staff has always been friendly and the service has been great. They can be very busy and sometimes it takes a little while to get through the line, but everyone seems to be doing their best to help get everyone taken care of as quickly as they can.”
“Have to give this place a five star for bad service, bad attitude employee. The franchise is better some else not here. Should have look at all the bad reviews before I drop in here. Never again at this place ??”
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“Just stopped by to drop off Spectrum equipment. Nadia helped me and was so kind and friendly. Even though I wasn’t spending any money she made me feel like a valued customer.”