Burlington is a store offering a large selection of holiday gifts, apparel for ladies, mens, juniors, plus, and kids, as well as winter coats, name-brand handbags, boots, shoes, and home décor, where customers can save big. Reviews note a good selection of apparel and affordable prices. The customer service receives positive remarks, with cashiers and ladies at the front described as extremely nice, accommodating, and brave even when busy, making shopping a pleasure. However, the store has several noted shortcomings. A common critique is the lack of seating, which is inconvenient for those accompanying shoppers and for trying on shoes. The variety, while good, is seen as less extensive compared to other Burlington locations, with no mentioned clearance section. Pricing is generally not bad, though some items are more expensive than elsewhere, and there is no discount offered for dirty or damaged items. Significant issues are reported with operational efficiency and maintenance. Lines are very long due to many cash registers but few employees, leading to long waits. The store's cleanliness is a concern, with consumers often leaving the sales floor a mess and a noted lack of staff to recover it. The bathroom is consistently described as terrible, with broken toilets and sinks, a broken handicap toilet left unrepaired for months, and generally dirty conditions.
