Mattress Firm Gateway Shoppes is dedicated to helping customers get their best sleep every night. The staff, including knowledgeable and friendly Sleep Experts, spend over 200 hours training to provide personalized solutions with mattresses, bedding, and essentials. Customers can shop confidently knowing they are backed by the Love Your Mattress Guarantee®, low prices on top brands like Sealy®, Tempur-Pedic®, and Serta®, and the option for delivery and a 120 Night Sleep Trial® to ensure satisfaction.
Despite some issues with the store’s systems and stock availability—such as difficulties with payment and having to pick up items directly from the warehouse—customers report positive experiences. Several reviews highlight excellent customer service, with staff members like Julie, Joanne, and Erica going above and beyond to assist. They are described as knowledgeable, helpful, friendly, and patient, often staying late or taking extra steps to ensure customers are satisfied. Overall, the store offers a wide selection of quality mattresses and a caring approach, making each visit meaningful and tailored to individual needs.
Very helpful, knowledgeable and informative. Showed us several mattresses and selected the Necter Premier all memory foam no springs. The company offers a 1 year warranty on the mattress. There is also a 10 year warranty offered.
October 2026
A great experience today at the store. Julie greeted us immediately and then spent most of an hour with my wife and me to find the perfect new mattress for us. Julie was welcoming, knowledgeable, and very easy to get along with. The best way to make a major purchase for our home…Thank you!
October 2026
Julie was a great help in addressing my needs for the perfect mattress. Julie was extremely friendly and made you feel comfortable.
