Metro by T-Mobile at 2367 Vanderbilt Beach Road offers a variety of prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. Customers praise the store for its friendly and knowledgeable staff, with several reviews highlighting excellent customer service. Staff members such as Heather and Yaselin are recognized for their professionalism, helpfulness, and ability to find the best prices, making the shopping experience smooth and satisfying. Customers appreciate the value of the plans, which include unlimited talk, text, and data, with no contracts or hassle. The store is known for its great prices and the quality of service provided, especially during busy seasons like holidays. However, some customers mention that the store’s hours of operation (10 am to 7 pm) are somewhat inconvenient, and wait times can sometimes be long, with staff spending excessive time with individual customers. Additionally, there are occasional frustrations about pricing and billing processes, with some customers feeling that sales staff may focus heavily on commissions, leading to misunderstandings about costs. Despite these issues, overall, the store maintains a reputation for good customer service, friendly staff, and excellent value, making it a popular choice for those looking for affordable mobile plans and devices.
Amazing customer service very helpful. Fast and informative
March 2024
I am 100% satisfied with the service that Miss Fabiola provided me, very happy and grateful for her attention, I give her a 10 out of 10.
January 2024
Can't beat the prices, no contract, no hassle. But they ought hire a few more folks and train them not to be chatty and exchange recipes for over 55 minute per customer when others are waiting. We all appreciate attentiveness, but today's experience was excessive. Still, by far best value
