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10AM - 8PM
6650 Collier Blvd, Naples
Mobile Phones
“My camera stopped working on my IPhone 13 so I figured I would drive to the Apple repair shop only to find that they were just too busy to take a walk in… so I scheduled an appointment for the next day (today, Friday the 13th. I’m not superstitious but I didn’t want to drive all the way back up to Apple Store just to have them tell me that I needed a new camera. A friend recommended I go to the brand new Techy store inside of Walmart on East Trail since I lived down here I figured why not. I’m so glad I did! The young man in the photograph is named Jesus literally JESUS…he is not Spanish so it’s not pronounced “Hey-sues “. He said the cost for a new backside camera would be $159 BUT he could open the back and see if the cables needed cleaning and re-seated for $20 and said it’s worth a try and if it worked great and if not he would apply the $20 towards the $159. And guess what what happened? No GUESS! lol. ?. It was supposed to be an unlucky day and “JESUS HEALED MY PHONE” for $20 vs having to shell out $159! Very fair and honest phone service and repair shop…and THANK YOU JESUS!”
“Rachel was extremely helpful and made me feel very comfortable with using all the services available on my computer. I wouldn’t hesitate to ask for her assistance if I needed it again.”
“I stopped in to a Verizon store in Naples. Luis C. He helped me with 4 different problems I was having because of another stores setup error in Illinois. He did an OUTSTANDING job in correcting all the problems. I HIGHLY recommend Luis for all your Verizon concerns. Glen K.”
“Brayden was amazing to deal with. Great customer service. Highly recommended. Walked in and got what I needed quickly and efficiently. Would recommend AT&T to anyone. Competitive rates and services!”
“We experienced a waiting period of approximately 20 minutes before receiving assistance. However, Marcos provided exceptional service, and we highly recommend seeking his expertise.”
“Kyle was extremely helpful while I was trying to fix my Apple ID and get my new phone set up. I had been struggling with it, but he stayed patient and walked me through everything step by step. He made the whole process a lot less stressful and made sure everything was working before I left. Really appreciate the great customer service.”
10AM - 8PM
9960 Business Cir N Ste 5, Naples
Mobile Phones
“I would like to.congratulate who ever decided to hire,kesse H.what a Great human Being so much Patience and so smart.she guided Me through every step.on the process of changing company and phone,Greta sales lady extremely kind.i have a learning disabilities,and anxiety Disorder. And Kesse H made me feel so secure and welcome.Thank you for the wonderful experience. If I can get corporation number,to let them know that she is a keeper.thank you kesse.for not judging me.”
“Store associates were very helpful professional and very nice! Samaj and Snthony were very helpful and I appreciate their knowledge and expertise of my phone! Samaj explained everything well so that I could understand! I have always had a great experience at this store!”
“I’ve had fantastic service here, Tyler and Nicole were a huge help yesterday when I had to go through my total business account and order a few new phones. Thanks again both!!”
“Lynette was extremely helpful and persistent as the system integration between the store and Verizon was malfunctioning. Three hours later she was able to complete my seemingly simple purchase!”
“Jose was solid. Fast, understood exactly what I needed, and handled a busy line like a pro. Took care of multiple people at once and kept everything moving. If he’s not a manager already, he should be. Great service.”
10AM - 8PM
11532 Tamiami Trail E, Naples
Mobile Phones
“Excellent service, they treated me in the best way, I would return as many times as necessary, they were attentive to me, they answered all my questions and without a doubt they have that dedication to customer service”
“Had a great experience with Jonah he was able to resolved my issue promptly. He gets five stars from me for his attention to detail his customer service and his knowledge of what he does.”
“I stopped in today and had the pleasure of speaking with Rodney. What an exceptional customer service representative! He took the time to really listen to my concerns and patiently helped me with my issue.
While we were talking, a few other customers came in. I encouraged him to assist them first, and I was thoroughly impressed watching him work—his professionalism, product knowledge, and friendly demeanor were outstanding. He made two great sales right in front of me, and it was clear the other customers appreciated his help just as much as I did.
Rodney then returned to assist me with my older Motorola G Stylus. I thought it was a battery issue, but he explained clearly and kindly that it was likely just a charging cord problem. He recommended a USB-C cord, noting that it was faster and more reliable. As it turns out, I had also been looking into lighting options for under my counter that required the same C-type setup—what a helpful coincidence!
We had a great conversation, and I left feeling both informed and valued as a customer. Rodney went above and beyond, and I will absolutely be back to see him again. He is a true asset to your team!”
“Jennifer, Stacy, and Cynthia thank you for all your help when customer care wouldnt help and transfer me from person to person for over an hour. Anyone that has issues forget calling customer care. Stop in at the store in sams club in naples they care and will help you customer care is lazy. But these girls are the best. Thank you again yall are the best.”
“Stopped by to swap over to AT&T Edwin the store manager took excellent care of me an my family an got us a full deal with 3 phone 2 tablets an home internet was very pleased with his services will for sure be coming back moving forward!!”
“4/18/23 First time visiting this location on Airport Rd and was greeted with a smile upon entering and it was the smoothest transaction ?I've been looking for a good location after the one in Pipers crossing closed, and this is it. Friendly, helpful & efficient staff!”
10AM - 7PM
36 9th St S Suite 2, Naples
Mobile Phones
“Darian was very helpful. We spoke to his boss on the phone to get me a much deserved discount. Darian fixed the smashed Pical screen in the promised 30 minutes and it works
Thank you”
“Ashley it's just incredible with the service she gives it's amazing go to a place where they really wanted to help you and give a pretty good customer service”
“Dear Naples/ Bonita Community,
We are aware of instances when our location was closed during normal business hours. We take this very serious and have addressed the situation. We welcome you back to our location and we will be open during all future business hours to serve your wireless needs with At&t under new management. Thanks for your understanding and we look forward to seeing you soon!
Brayden Dorski
Store Manager
Marlon Puentes
Billingual Connectivity expert”
“I had a pretty rough onboarding experience with T-Mobile, and honestly, I almost walked away with a very negative impression. There were issues with pricing discrepancies, setup challenges, and a lack of support during activation that left me without a working phone at a critical moment. It was frustrating, to say the least.
That said, everything turned around when I went back to the store and worked with Mitchell.
Mitchell completely changed my experience. He took the time to listen, understand what happened, and walk me through everything in a calm, professional, and knowledgeable way. He didn’t rush the conversation and genuinely cared about making sure I felt informed and taken care of. What stood out most was his ability to explain how things work behind the scenes with carriers - it gave me clarity and confidence that I didn’t have before.
Even though I ultimately decided to return the phones and go in a different direction, Mitchell made me feel much better about the entire experience. He is a true professional and a huge asset to T-Mobile.
If you’re considering switching carriers or upgrading your phone, I highly recommend asking for Mitchell. He will take care of you and make sure you understand everything every step of the way.
Outstanding service. Thank you, Mitchell.”
“The entrance gate to my home on Gulf Shore Blvd N was suddenly not communicating due to a bad storm and I needed it working ASAP. Christian came over right away and corrected the problem. Very knowledgeable and fair pricing. Thanks Christian for doing a great job!”
“Thanks Guillermo for the great service you are a nice guy and you are well prepared, I appreciate the exceptional care that you took of my kids devices I wish you the best luck and am glad that boost mobile have you working on one of their stores, good job”
“Best customer service I have received in a long time the representatives name was Ashley she helped me with my phones and tablets and home internet she went beyond to help me to get all my phone numbers the same first three digits. I really hope that Metro recognizes this employee this is the face of the company that they want.”
“Cynthia was very helpful in getting me my upgraded phone. The entire staff was great & the process went by quickly. She answered all questions I had. Thank you!”
“The assistant was able see what the problem with my insurance account for my husband’s apple watch… he corrected it and replaced my husband's watch.
Ps I went to another Verizon location “ Prior “ and they did not even bother to correct the problem.
Just stated I had no insurance… which I did and do.”
“Great service, been here couple of times, John always helps me out, very hardworking, charming, kind and always trying to give me the best customer service. If you see him tip him, he deserves a raise and every penny he earns.”
“This is the Target on Pine Ridge Road in Naples. The was very clean and the employees were very nice. The store itself was very clean and well organized. There everything you need from clothes, household goods and groceries. There is even a Starbucks located inside.”
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“I am so happy to have been helped, one on short notice and two with what was conveyed by others as a complex issue and it needs customer care resolution. Chris owned it and made it a point to be that resolution. Thank you sir for taking steps to be accountable, dependable and for seeing my solution through. I always appreciate a worker in any field who operates with high values and goes above. I make it a point to do this for others. I am in the service industry as well.”