Metro by T-Mobile receives positive reviews for friendly and helpful staff who provide attentive customer service. Employees like Jonah, Carla, and Cam are praised for their knowledge, promptness, and ability to resolve issues efficiently. Customers appreciate the attentive service, quick problem resolution, and the ability to get their phones and accounts set up smoothly. Overall, the store is seen as a place with competent staff dedicated to helping customers, making for a satisfying shopping experience.
Had a great experience with Jonah he was able to resolved my issue promptly. He gets five stars from me for his attention to detail his customer service and his knowledge of what he does.
September 2025
Shout out to Carla @ Metro by T mobile on 951 / Collier Blvd.Naples Florida 😁 Thank you ! She was my 3rd T-Mobile dealership. 2 before could not do !!!
May 2023
Our German cell phones failed, but a very friendly and competent employee made us a cheap offer. She got the mobile phone ready for use and after a short time we were able to make contact with Germany again.
