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“I stopped in to a Verizon store in Naples. Luis C. He helped me with 4 different problems I was having because of another stores setup error in Illinois. He did an OUTSTANDING job in correcting all the problems. I HIGHLY recommend Luis for all your Verizon concerns. Glen K.”
“I would like to.congratulate who ever decided to hire,kesse H.what a Great human Being so much Patience and so smart.she guided Me through every step.on the process of changing company and phone,Greta sales lady extremely kind.i have a learning disabilities,and anxiety Disorder. And Kesse H made me feel so secure and welcome.Thank you for the wonderful experience. If I can get corporation number,to let them know that she is a keeper.thank you kesse.for not judging me.”
“Jose was solid. Fast, understood exactly what I needed, and handled a busy line like a pro. Took care of multiple people at once and kept everything moving. If he’s not a manager already, he should be. Great service.”
“I’ve worked with Collier Fiber on internet and VoIP solutions, and the difference compared to traditional providers is night and day. Their team actually takes the time to evaluate all available options instead of pushing a one-size-fits-all package, which is rare in this industry.
What stood out most was reliability and responsiveness. Once everything was set up, downtime has essentially been eliminated, and their support is knowledgeable and easy to reach when needed. The installation process was smooth, and they clearly know how to handle more complex setups, including multi-tenant and business environments.
If you’re tired of dealing with big cable companies, hidden fees, or inconsistent service, Collier Fiber is a solid alternative. They focus on performance, transparency, and long-term solutions instead of quick sales.
Highly recommend for any business or property owner looking to upgrade their internet, Wi-Fi, or phone systems.”
“I had a pretty rough onboarding experience with T-Mobile, and honestly, I almost walked away with a very negative impression. There were issues with pricing discrepancies, setup challenges, and a lack of support during activation that left me without a working phone at a critical moment. It was frustrating, to say the least.
That said, everything turned around when I went back to the store and worked with Mitchell.
Mitchell completely changed my experience. He took the time to listen, understand what happened, and walk me through everything in a calm, professional, and knowledgeable way. He didn’t rush the conversation and genuinely cared about making sure I felt informed and taken care of. What stood out most was his ability to explain how things work behind the scenes with carriers - it gave me clarity and confidence that I didn’t have before.
Even though I ultimately decided to return the phones and go in a different direction, Mitchell made me feel much better about the entire experience. He is a true professional and a huge asset to T-Mobile.
If you’re considering switching carriers or upgrading your phone, I highly recommend asking for Mitchell. He will take care of you and make sure you understand everything every step of the way.
Outstanding service. Thank you, Mitchell.”
“I don’t write reviews but I went in to pay my phone bill and broke my phone as I was walking in. I was able to get a new phone and pay my bill quickly. Armani the manager gave great customer service and made sure I and everyone else that walked in was greeted with a smile. Very happy with this team compared to the last crew at this location. ????”
“Two gentleman helped me today with all my questions and thanks to them i fixed my issues with my account
Big shoutout to Oswaldo and the new guy that i totally forgot his name! Very honest and friendly. I was about to leave tmobile but today they made me happy with my service”
“Bvaldimir Urrego came to my new residence to solve an exterior problem. He heard my concerns that I had been unable to establish internet or TV service. He took responsibility for the errors and lack of service from others. Before he left I had working internet, TV and an appointment to complete all service tomorrow. He is the most helpful, respectful and responsive technician I have ever encountered. The company should learn from him, reward him and make sure he stays your employee.”
“Hello, My name is Telma and I would like to express the outstanding experience with the sales associate Lowensky in Naples this past Sunday. From the very beginning, he went above and beyond to help me and genuinely took the time to understand and solve an issue I was having. His patience, professionalism, and willingness to go out of his way made a huge difference. It’s rare to encounter someone so dedicated to customer satisfaction. Lowensky’s exceptional service truly deserves recognition, and he made my experience a very positive one. Highly recommended! He deserves to be the Manager!!! ?”
“Definitely would recommend coming to this store for any customers. All the staff were friendly and knowledgeable. I was able to get 2 brand new phones and change service to T-Mobile.”
“Dennis greeted me when I walked in Verizon's door. I am so glad he did! He worked tirelessly to make sure I was getting the absolute best rate available. Be sure to ask for him at the Verizon Pine Ridge location. He's smart, friendly and will give you great service!”
“At first I visited the newer xfinity store off pineridge and airport, very irritating to say the least. He gave me incorrect information about replacing a cord, I visited this store afterwards and a kind lady alongside helpful staff assisted me and gave me the correct information and was able to give me the cord I needed within 20 seconds. This store is so amazing! Thank you staff!”
“Tim was very helpful setting up my and my husband's cell phone service. Even with a new phone, we were able to cut our cell phone bill in half. Tim also helped my neighbor with her internet and cell phone issues. We are all very happy.”
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“I am so happy to have been helped, one on short notice and two with what was conveyed by others as a complex issue and it needs customer care resolution. Chris owned it and made it a point to be that resolution. Thank you sir for taking steps to be accountable, dependable and for seeing my solution through. I always appreciate a worker in any field who operates with high values and goes above. I make it a point to do this for others. I am in the service industry as well.”