U-Haul Storage of New Port Richey offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. The service at this location is exceptional, with the staff being described as professional, empathetic, and going the extra mile to assist customers. The customer service is consistently praised, with one reviewer stating they never have any issues with the vehicles or equipment, and always have what is needed in stock. The property is well-managed, and the owners are described as kind and friendly people who are willing to go above and beyond to help customers. However, one reviewer had an issue with the air conditioning in their storage unit, which was not adequately maintained, leading to an uncomfortable experience. While the front desk staff during the check-out process for the U-Haul rentals were said to be nice and the process went smoothly, there were some concerns raised about the "shadyness" on the backside. One reviewer advised others to stay with the vehicle until the entire return process is complete, as they were charged for a full tank of gas when they had returned the vehicle with half a tank. Overall, the U-Haul Storage of New Port Richey is praised for its excellent customer service and wide range of moving solutions, but there are some areas that could be improved, such as the maintenance of the storage unit air conditioning and the transparency of the rental return process.
Staff was wonderful! Very kind, friendly, and knowledgeable. Having to move is the worst. You're sweaty, exhausted, sore and grumpy, but working with these guys was delightful and easy. I never want to move again but if I absolutely must, I'll definitely rent from these guys again for sure.
September 2025
It was an easy process. He took his time to explain and was respectful and kind.
October 2023
The service at this location is like no other. Eric and his wife were so professional, and empathetic to my needs. The service my son and I received was above excellence. We recommend this location for rental of trucks and for all storage needs. Both services are exceptional. 5 Star and above.
