Lowe’s Home Improvement offers a wide range of products for the home, making it a convenient place to find everything from appliances to building materials. However, customer experiences vary. Some customers find it difficult to get help from staff, often having trouble locating associates or receiving assistance promptly. For example, one customer struggled to find help and was disappointed when a cashier did not offer a veteran’s discount. Others faced issues with stock availability, such as being told to go to a different store to pick up a dishwasher or experiencing long wait times for delivery of major appliances like water heaters, which can take over a month. The store's facilities also have issues, such as women’s restrooms lacking locks on most stalls, making privacy a concern. Customer service has declined in recent years, with some staff members appearing unhelpful or snotty, and mistakes like showing incorrect stock information or not having items in stock. Despite these problems, some staff are helpful and friendly. Customers appreciate the store’s large product selection, but frustration with staff support, delivery delays, and certain store facilities can impact the overall experience.
Just your typical home renovation store with lack of help.
July 2026
Went in for a few things with my one year old, and everyone was beyond nice and helpful. Cory and Yuni went above and beyond to help me with the things I needed.
July 2026
Kyla and Tatiana from the front end were amazing. I had a 20% off for July 4th promo, but when trying to use the self checkout machine, keep freezing. Both young ladies decide to honor the 20% by overriding the system.
