Macy's, established in 1858, is the Great American Department Store with over 740 locations and an online presence. The Macy's Rogue Valley Mall offers a first-class selection of top fashion brands like Ralph Lauren, Calvin Klein, Clinique, and Estee Lauder. Customers appreciate the variety of women's clothing, shoes, housewares, gifts, and furniture. Many reviews highlight the helpful and kind staff, with specific mentions of employees who provided excellent service, especially in the fragrance department. However, some customers have expressed frustration with inventory issues and coupon restrictions, leading to dissatisfaction during shopping trips. Despite the high prices, many shoppers believe in the quality and style that Macy's provides. Overall, Macy's is recognized for its good selection and customer service, though there are areas for improvement to retain customer loyalty.
The air conditioning turned off and the store had a strange smell
July 2026
Nice clean store, Sales association offered help and we're very pleasant. Large selection of clothing.
June 2026
Clara at the Ocala Florida Macy's is wonderful. Great help and care. I love Macy's because of quality and excellence in customer service. Clara is a great example of excellent customer service. Thank you!
