In all my years of doing business with banks Truist Bank has the worst customer service I have ever encountered. It took over two months to close an account and have the money sent to me. They offered no explanation of the taxes that were withheld. I will never do business with them ever again !
November 2023
I’ve been with this bank for years but they are very unprofessional & don’t value their customers
May 2023
Been trying to schedule an appointment for over a MONTH! But never ever openings but when I go to deposit money they are nearly always empty . It’s exhausting at thisPoint. Better service please !? Everytime I call it just hangs up after the second ring
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.