Apple Florida Mall is a busy store that often has many customers, especially during weekdays and new product releases. Despite the crowd, staff members are generally professional, confident, and attentive. Customers appreciate the helpfulness and patience of employees like Sam, who assisted with trade-ins and new device setups, and Zaray at the Genius Bar, who was patient and informative when fixing a broken phone screen. The store's tech support team also receives high praise, with Rocio noted for her kindness and excellent support. Several customers highlight the positive attitude and empathy of certain staff members, such as Isaiah, Carlos, and Vic, who provided excellent customer service and helped resolve phone issues with energy and willingness to assist. These employees stood out for their humility and genuine care. On the other hand, some experiences were less satisfying, with complaints about long wait times and a less empathetic interaction with a scheduling person named Chris and a tech support person named Marcus, who were described as lacking customer service skills. Overall, Apple Florida Mall is known for its helpful staff and quality service when assisted, especially by standout employees like Isaiah, Zaray, and Sam. However, the store's popularity can lead to crowded conditions and longer wait times.
Store for all your Apple needs. Great customer service and technical support!
December 2025
Great Mall apple store very hectic lots of customers.
November 2025
I shattered my phone screen on the first day of my vacation and had to go to the Apple store. Zaray at the Genius Bar was fantastic. She was patient, informative, and incredibly helpful with not only getting my screen fixed, but also other questions my friend and I had.
