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September 2023 by Mariana Diaz
Rent by Uber. Good customer service, they were very kind, I don't give it 5 stars because in the end they charge you an extra in the price that appears in the app, a deposit of $200 plus the cost of basic insurance of almost $50 per day. From $66 for two days I ended up paying $160 and that's because I didn't add the cost of tolls
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September 2023 by Cheri Dickinson
The rented me a dirty - not vacuumed car and then overcharged me for gas by 5 gallons when I returned it. Don't ever rent from this location - the reviews all read like this.
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August 2023 by Marisa Pharr
Reservation online via Uber only to get there to be told they didn't accept any of my payment methods, other than through my bank, after a credit check is performed but the credit check couldn't be completed until the $200 deposit was paid. And the deposit had to be paid by card meaning if I was denied due to credit, the deposit would be returned in 5-7 business days. None of this was mentioned in terms and conditions online. Only at the onsite office. There was also another couple there that the owners told them something different about insurance that was going to cost them way more than originally quoted. We essentially decided to use Uber to get where we were going and saved majorly. Do not recommend at all. It's frustrating and a waste of time. Especially on the hottest day of the year (99°)
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August 2023 by Alexander Liberman
Spanish girl don't want too hear you or doesn't understand English well! Downtown rental branch feels like El Paco nowadays. I asking her questions, she ignored to answer and asked me about reservation.So sad, bad service ? Morning it's harsh anyways but she made it worse!
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June 2023 by Angie Allen
Was difficult to locate this place and they didn't have the luxury car I requested but gave me a sporty camaro instead
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June 2023 by Sherri Rhoden
I love Budget Car Rental I like getting it through Uber rinse I'm very Progressive when it comes to pricing I had already put one post out there my car is cleaner than what it was when I turned it in didn't clean it then when I rented it so I posted pictures they tacked on an extra $30 on my insurance when you don't have to pay that but you know it is what it is that's why I only got it for 2 days I am
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May 2023 by MICHELLE GARAYUA
They didn't make it hard to rent a car and we were able to get one for a good price with unlimited mileage. It was perfect for our stay in Florida.
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April 2023 by Ken & Sylvia Jaykus
DO NOT RENT FROM THIS LOCATION! Extremely rude and added charges without telling us. Added a late return without telling us when we had to circle the lot for 30 minutes because there was no parking or way to get in. They never even told me my final amount due when I asked they just charged my card and then I later saw the $130 extra charge for an hour late return when we couldn’t get into the lot then the line was out the door so waited an additional 15 minutes. So I get charged for your lack of parking and poor customer service not even telling me the charge so I could explain what happened. They were terrible to deal with upon check in and check out was much worse! Terrible rental spot, do not go here and be overcharged and treated badly!
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March 2023 by Kendra Sparks
If I could rate a zero, I would. First rental from MCO, got to Disney and realized tags were expired. Second rental, Rosalind Ave - office staff were helpful but ended up insulting my husband which crossed the line and also gave us a vehicle that the seat belts in the back seat were non functioning leaving us with an unsafe vehicle. Third rental picked up from MCO as previous location did not have another vehicle to accommodate our reservation, finally we had a safe and legal vehicle to drive on vacation. All of these issues hindered our vacation as we spent half of a day trying to get a vehicle that accommodated our family. There should be checklists in place to ensure vehicles put on the road are safe for renters. This experience definitely affected our willingness to use Budget Rental in the future as there was no compensation for our inconvenience when it was the mistake of Budget for allowing a car to leave the lot with expired tags and then without properly functioning seat belts. Disappointed.
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January 2023 by Alicia Kennedy
The cars are filthy . Not clean inside or out sounded like the tires was about to fall off
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December 2022 by Mark Sawyer-Chu
Rosa y Orlando agents were super helpful! We had issues with our prepaid reservation and they honored the rate and redid everything for us! They were great with helping us with the tolls and child seats we needed as well. ??
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December 2022 by Bill Grant
After a cruise I rented a small SUV for a one-way trip from Ft. Lauderdale to Orlando, where we live. I expected to pick up the rental at 10:00 a.m. When I arrived at the Budget rental desk, there was at least 100 renters ahead of me. We were in line for nearly an hour. While not necessarily Budget's fault, the vehicle we rented reeked of some noxious smoking - most likely a cigar. We found a manager who switched out our car for a similar small SUV. The manager, who was standing 10 feet away, said he could smell the smoke from that distance (the driver's window was rolled down). By the time we left the building, it was 11:15. The biggest problem was that the Orlando drop-off location closed at 3:00 p.m. and the trip in perfect traffic, was 3 hours and 15 minutes. Unfortunately, the traffic was not perfect, so we arrived at our house to drop off our luggage at 2:40 p.m. I also had to fill the tank in the rental. I decided that it would be impossible for me to do all of this and arrive at the downtown Budget RAC office, so I called Budget to request an extension. Long story short, Budget charged me an outrageous fee, even though I had the vehicle for less than 4 hours as of that time. When I dropped off the car less than 24 hours from renting it, I explained the hour-long line in Ft. Lauderdale. Their response was almost proud, telling me that the line was often as long as 3 hours in Orlando. I pointed out that they should be embarassed about that absurd wait time. I will never rent from Budget RAC again.
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September 2022 by Shawn Brooks
Worst rental car place ever!!! Ordered paid for car on online took fours hrs to get car because of there Customer service. We were late for our cruise because of budget car I would pay twice as much for another place just to not deal with them again.
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August 2022 by Cool SKR
Where to start with this place. I’ve been renting vehicles for decades and this is the first time I ran into a situation where they claimed that I was late for 20 minutes and charged me over $160 hourly rate. First of when you come to the office, they have a HUGE sign showing to come in one at a time, due to COVID (which I understand) and you can imagine the wait line which it creates. It takes quite a long time to get the vehicle going (finding,inspecting,making sure the gas is full, etc). Orlando Alvarez is really trying to make a quick buck. Be AWARE and stay AWAY from this place!!
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August 2022 by Clyffy Custom Candys
Forcefully cancelled my reservation due to credit just to keep my refund. Real snake oil salesmen. Don't go to this budget Avis in downtown Orlando. Zero Star
