We have been CarMax customers for many years (both buying and selling). The most positive experience ever was last month due to Bob Piccolo our Sales Consultant. From the first moment Bob called me from an online inquiry I sent; to driving away in my Lexus, the transaction was flawless and fun. He is a be yourself kind of guy with an instant understanding and intuition about his customer. I happened to contact him with a question on his day off and above and beyond he went to make certain everything was handled to perfection. He has a casual, yet professional precision and communication ability to ensure customers to be satisfied to an excellence level! His colleague Debbie from the business office was an absolute gem to work with regarding the paperwork. They are truly a dynamic duo representing the CarMax brand at it's highest level. Thank you very much!
April 2018 by Michael Hershey
Bought 2 cars from here. They took good care of us. They really stand behind there vehicles. They addressed every single problem I brought to there attention when we purchased and fixed every one. Definitely would recommend.
April 2018 by Jorge Santiago
Great alternative when searching for a used quality automobile. As everyone they have to swallow the depreciation of an automobile, leaving the consumer in a good position to get a real nice car, without breaking the bank. Make sure to look at the Kelley blue book just as a reference before signing anything. Only setback from used cars is that financing rate fees are commonly higher, and so is the insurance. Always visit a new car dealer before committing to a used car, you never know what will transpire.
March 2018 by Emmanuel Carrasquillo
They low ball me. Offer much less than trade in market value and then offer the same vehicle with 7-10 margin. Not honest.
March 2018 by Lillian Barquero
This is the second car that I have purchased from Car Max and my experience couldn't have been better. Everyone that helped us was courteous and professional. I got the car I wanted at the price I wanted.