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February 2024 by J K
DO NOT TRUST THIS BANK!! They are beyond incompetent and do not take accountability for their mistakes! If you want your money and valuables lost and have them not take any responsibility for it, this is the place for you. Google Jennifer morsch and this bank. SHAME ON YOU CHASE BANK!! YOU CROOKED CORRUPT LIARS!!!!
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February 2024 by Richard Yu
Neat looking Chase bank conveniently located in the Dr. Phillips Marketplace. All bankers are very kind and they get the job done.But the waiting… oh boy. Every visit seems to be 1 hr long. While waiting for my turn, I just witnessed 2 clients walked away when they were informed the waiting is about an hour to get a bank check.
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June 2023 by Mohammed Abdul Bari
Made us wait for over an hour, only to get nothing done. Very disappointed. Definitely not returning. Let people know if something is not possible upfront rather than wasting their time
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February 2023 by Claudia Fernandez
Milyanny Calo is the best banker ever in my history with Chase!(more than 15 yrs) She advised us in many important details we were never told before by other bankers in multiple branches.
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January 2023 by N M Leptz N M
Seasons Greetings!I would like to acknowledge Melyssa Kaplan, Vice Pres. and Erika Cabello, Relationship Banker for stellar customer care!My Mum is a loyal Chase customer since 2002, and she was so confused about fees and some of the terms of her Chase account.She stopped into her local Dr. Philips branch and was greeted so nicely by the staff.Melyssa and Erika were so pleasant, knowledgeable and kind to her.They took time to explain the features and benefits of her account!My Mum walked away feeling empowered.The level of respect and care these two ladies showed to my Mum was outstanding. It’s a blessing to have Melyssa and Erika at our local Dr. Phillips branch.Keep up the fantastic work, Ladies. You’re making a difference!Please pass this review to the Sr. Manager and Corporate office.
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December 2022 by D M
They never pick up call so I had to schedule the appointment thru app. I did it 10 days in advance and then the day of the appointment, they called to tell me that they can’t accommodate my request. They proposed another day and now I am juggling my work to see if I can make it
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December 2022 by A R
They don't pick phone or do not care about appointments and we are private client.
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December 2022 by Jim A.
Wow, great experience in this branch. I don't even have an account here. They helped me were very polite and accommodating even more so than my own bank Bank of America next door. Maybe I'll be switching to this Chase branch who knows... I have to add even the security guard at Chase was more polite than what I'm used to at my usual bank.
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October 2022 by Jre Gerome
I walked in with no appointment but was assisted by a private client banker Mina H. She was friendly and inviting, assisted me in opening both a personal and business account. She answered all my questions, helped me set up my accounts both online and on the mobile app as well as mobile pay. She truly is the quintessence of customer service in the banking industry. I left satisfied with my decision to bank with chase.
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October 2022 by Lee Lee
This bank have attitude problem.The way she explained.And very Lazy to help customers
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September 2022 by Gina Gator
We prefer this location as the service there is fantastic. They look out for the customers and truly appreciate their business.
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August 2022 by Teri S.
As far as banks go, this one is in line with the big box banks such as Wells Fargo. There is really no customer service. Beware!
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June 2022 by Ivener Metellus
So I guess has the ability to decline a claim for something that wasn’t authorized by you just because the company have your account number. So what’s the point giving companies permission. Just give them your account number and they can take what they want, when they want.
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June 2022 by Samuel Matos
I love my chase bank customer service is excellent and friendly and thank you take ur time
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May 2022 by Kenneth Dyal
Daniel Giraldo came right out and greeted me with enthusiasm and got my transaction handled flawlessly. It’s refreshing to see such customer service and work ethic!
